CD&E-Cybersecurity-CyberArk Support - Senior Associate-Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Cybersecurity & Privacy

Management Level

Senior Associate

Job Description & Summary

A career in our Cybersecurity, Privacy and Forensics will provide you the opportunity to solve our clients most critical business and data protection related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resilency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy and Forensics professionals at PwC, but at our clients and industry analysts across the globe.

Our Identity and Access Management team focuses on helping our clients design, implement and operate effective access controls that protect against threats, support business objectives, and enable growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organizations, partners and customers. You'll play an integral role in helping our clients ensure they are protected by using the latest strategies and tools in effectively managing access to all this data. Our team helps organizations manage access to critical assets by focusing on areas like Access Management (AM), Identity Governance & Administration (IGA), Privileged Access Management (PAM), Entitlement Management and Directories.

In joining, you'll be a part of a team that values technical and business acumen and provides training and development to extend and develop your skills while, fostering a strong collaborative culture. You'll have the opportunity to focus on Access Management (AM), Identity Governance & Administration (IGA), Privileged Access Management (PAM), Entitlement Management and Directories, among other skills.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities and coach to help deliver results.
• Develop new ideas and propose innovative solutions to problems.
• Use a broad range of tools and techniques to extract insights from from current trends in business area.
• Review your work and that of others for quality, accuracy and relevance.
• Share relevant thought leadership.
• Use straightforward communication, in a structured way, when influencing others.
• Able to read situations and modify behavior to build quality, diverse relationships.
• Uphold the firm's code of ethics and business conduct.

Responsibilities:

• Troubleshoot and resolve complex technical problems related to CyberArk reported by our customers.
• Perform PIM (CyberArk) support operations on day-to-day basis
• Lead the incident call with diverse stakeholder
• Apply and test fixes in Non-Prod, and Production environment
• Document problem solutions in knowledge base.
• Meticulously document case progress and technical details throughout the support case lifecycle.
• Provide 24x7 on-call support via rotational schedule.
• Participate in recurring support review meetings, present challenges  

and mitigation plan to Product owners

• Ensuring Incident is resolved within defined SLA’s,
• Provide input to assist with continual improvement
• Responsible to plan all new activities and deliver the same as per timelines
• Auditing Accounts and work on various reports, users’ server login issues and user permission issues as per requirements

Requirement:

• 3+ years’ Hands-on experience in CyberArk components CPM, PSM, and PVWA.
• Good to have CDE /CyberArk Sentry (Certification)
• Experience in working with CyberArk solutions with different tools like SIEM, 2FA
• Hands on experience in applying patches and fixes
• Hands-on experience in conducting CyberArk DR Drill & setup
• Well versed in resolving CyberArk issues related to unavailability, replication.
• Hands-on experience in supporting platforms with CyberArk, such as Windows servers, UNIX servers, Databases
• Hands-on experience in CPM policies management or redistribution.
• Understanding typical Enterprise Change Management processes
• Knowledge on CPM and PSM connector customization

• Uphold the firm's code of ethics and business conduct.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date