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Character Manager

The Walt Disney Company

Shipboard, Global (On-site)

Character Manager

2 Hours ago • 3-5 Years • Operations

About the job

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leadership

Job Description

The Character Manager oversees the daily onboard operations of Disney characters, including appearances, events, and programs. This role involves leading a team of performers, ensuring brand integrity, and upholding Disney's 5 Keys (Safety, Courtesy, Show, Inclusion, Efficiency). Responsibilities include providing leadership and coaching, managing performer schedules, handling brand concerns with shoreside teams, acting as the shipboard contact for character recovery, communicating with various departments, and monitoring guest satisfaction. The role also includes stage management responsibilities and may involve operational decisions in altered performance environments. This is a shipboard position requiring significant experience in entertainment operations and leadership.

Must have:

3-5 years leadership experience in entertainment
Disney Entertainment experience preferred
Team leadership and motivation skills
Strong communication and problem-solving skills
Commitment to safety and Disney brand integrity

Good to have:

University degree in related field
Previous performance experience
Stage management experience

Perks:

Major Medical Coverage
Short & Long Term Disability
Life Insurance
Retirement Savings Plan Option

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Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As Character Manager, you will manage the entire daily onboard operation of the World Famous Disney Characters including appearances, events, and programs. You will lead a team of performers in compliance with the Character Programs and Development standards to ensure the Character Brand, integrity and use.

You will report to the Assistant Cruise Director

Level: Officer

Responsibilities:

Provide leadership, coaching, and recognition for all direct reports
Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews
Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events
Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency
Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues
Act as the Shipboard main contact for Character recovery
Communicate with all departments involved with Character events
Educate internal departments on Character integrity
Build and communicate Character Ticketing Grids for Bookable Events
Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement
Positively motivate teams in a fast-paced and fluid environment
Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments

Basic Qualifications:

Minimum three to five years leadership experience in Entertainment operations within the last five years
Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company
University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable
Experience leading and motivating a team while organizing and prioritizing the team's goals.
Previous performance experience beneficial

Additional Information:

This is a SHIPBOARD role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option

You must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

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About The Company

The Walt Disney Company

1200 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!