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Area Sales Manager- Deputy Manager - Hyderabad

Telangana, India (On-site)

Area Sales Manager- Deputy Manager - Hyderabad

1 Month ago • All levels • Operations • Undisclosed

About the job

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Job Description

Paytm seeks a driven Cluster Service Manager to expand service within a geographical area and guide a field service team. Responsibilities include delivering exceptional service to customers, evaluating team performance, preparing service reports, and developing/modifying customer service plans. The role involves managing, training, and guiding the service team, setting targets, monitoring performance, collecting customer feedback, presenting company offerings, building brand awareness, and developing customer relationships. A Bachelor's degree in a related field and proven service experience are preferred, along with strong management, leadership, analytical, and problem-solving skills.

Must have:

Manage and train service team
Set and monitor service targets
Collect customer feedback
Present company offerings
Develop customer relationships
Bachelor's degree preferred
Proven service experience

About us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Cluster Service Manager's responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.

To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.

Area Sales Manager Responsibilities:

* Managing, training, and providing overall guidance to the Service team of an assigned territory.

* Setting reasonable Service targets to be achieved by the team.

* Monitoring the performance of the service team and motivating members to meet or exceed service targets.

* Collecting customer feedback and providing updates to senior management.

* Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness.

* Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests.

* Developing and sustaining long-term relationships with customers.

* Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects.

Cluster Service Manager Requirements:

* Bachelor's degree in marketing, communications, business management, or related field is preferred.

* Proven Service experience; sector-specific Service experience is preferred.