Vendor Operations Manager, YouTube Global Vendor Operations
Job Summary
Job Description
- 7+ years in operations or business management and vendor management
- 7+ years using analytics and project management tools
- Experience in consulting and executive-level strategy communication
- Accountability for vendor operations and performance
- Developing and managing global vendor operation projects
- Cross-functional team collaboration and continuous improvement
- Program management experience on cross-functional projects
- Ability to navigate ambiguity and adapt to changing business needs
- Excellent communication and problem-solving skills
4 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 7 years of experience in operations or business management, and vendor management.
- 7 years of experience using analytics or applying project management tools to address business issues (e.g., Data Analytics, GoogleSQL, Scripts/Workflows, Data Modeling, Google Portfolio).
- Experience in consulting or developing and communicating strategy at executive level using a fact/data based approach.
Preferred qualifications:
- Experience in program management on cross-functional projects.
- Experience in navigating with ambiguity, achieving results in a changing environment and adapting to changing business needs.
- Excellent communication skills, with the ability to communicate with multiple levels including the executive leadership team, peers, and managers.
- Excellent problem-solving skills, including modeling and presentation skills.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
You will be responsible for YouTube vendor operations. This is a cross-functional role, you will build and manage operations, identify/land improvement opportunities and problem-solve with the internal teams.
You will help realize the next level of performance for YouTube Content Operations. You will manage critical workflows operated by vendors. This job will not only require accountability of vendor performance (overseeing staffing, Service Level Agreement adherence, quality performance and other operations metrics), but also requires you to develop and program manage key projects related to global vendor operations. You will also manage sections of the long-term global operational strategy and support model, including extended workforce decisions, agreements, vendor selection and continuous improvements of business processes. You will deliver high quality executive communication through suitable channels surfacing opportunities, progress and impact.
Responsibilities
- Be accountable for operations and managing overall vendor performance across workflows.
- Develop and maintain the overall regional workflow strategy, Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
- Partner with cross functional teams locally and globally to drive continuous vertical and horizontal improvements at scale.
- Implement effective escalation management in line with the established policies and procedures.
- Lead and deliver regular business reviews with key stakeholders and vendor relationship management activities.
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