Coordinator, Localization Operations

1 Month ago • All levels • Operations

Job Summary

Job Description

The Coordinator, Localisation Operations manages the end-to-end operational process for content localisation and digital asset creation across linear and streaming platforms. This involves working with internal teams and external vendors to ensure timely and accurate delivery of localised versions, language masters, and metadata. Responsibilities include serving as the primary point of contact for assigned titles, managing localisation workflows (dubbing, subtitling, access services, metadata), raising and tracking orders, coordinating the creation of Localised Language Masters (LMs), liaising with stakeholders, overseeing delivery schedules, maintaining status updates, monitoring key performance metrics, supporting testing and process improvements, and representing the CLM team in meetings. The role requires strong project management, technical know-how, attention to detail, and excellent communication skills.
Must have:
  • Content Operations Expertise
  • Project Management skills
  • Technical Know-How (Digital Mastering)
  • Attention to Detail
  • Stakeholder Management
  • Analytical Thinking
  • Adaptability
Good to have:
  • Degree or equivalent experience
  • Understanding of broadcast/streaming
  • Experience with localisation vendors
  • Familiarity with access services
Perks:
  • Opportunities for ad-hoc projects
  • Cross-functional initiatives
  • Training and development support

Job Details

Job Summary:

About the Role & Team

At Disney Entertainment & ESPN Content Platforms & Operations, we are the driving force behind how Disney content is delivered to audiences worldwide. Our Content & Localisation Management (CLM) team plays a critical role in bringing our stories to global audiences, overseeing the localisation and delivery of content across ABC, FX, and Disney+ platforms. From coordinating dubbed and subtitled versions of our latest series to ensuring the creation of technically perfect master files, we work at the intersection of creativity, logistics, and technology.

About the Team

You’ll join a high-performing, detail-oriented team dedicated to the seamless delivery of Disney content worldwide. The CLM team operates at the core of Disney’s global distribution operations, collaborating closely with production, mastering, and digital distribution to ensure high-quality localised experiences for every market.

What You Will Do

As a Coordinator (Localisation Operations), you will manage the end-to-end operational process for content localisation and digital asset creation across our linear and streaming platforms. You’ll work closely with both internal teams and external vendors to ensure the timely and accurate delivery of localised versions, language masters, and supporting metadata.

  • Serve as the primary point of contact for assigned titles, managing localisation workflows including dubbing, subtitling, access services, and metadata.

  • Raise and track orders for localisation and asset creation through internal systems (e.g., DOT, Coupa), ensuring timely delivery within SLAs.

  • Coordinate the creation of Localised Language Masters (LMs) and digital components, maintaining consistency with Disney technical specifications.

  • Liaise with internal teams and global stakeholders (e.g., Burbank operations, Disney+ validation teams) to align on delivery timelines.

  • Oversee delivery schedules across multiple territories, resolving bottlenecks and rejections via Jira and other platforms.

  • Maintain accurate status updates across various databases, ensuring real-time visibility into localisation progress.

  • Monitor and report on key performance metrics related to the on-time delivery of localisation elements.

  • Support testing, innovation, and process improvements across the department, contributing ideas to optimise workflows.

  • Provide cover for colleagues and support wider departmental goals and initiatives.

  • Represent the CLM team in cross-departmental meetings and maintain strong internal and external relationships.

Required Qualifications & Skills

  • Content Operations Expertise: Background in production, operations, or localisation within a creative or media environment.

  • Project Management: Proven experience in managing multiple projects simultaneously, with excellent organisational and time-management skills.

  • Technical Know-How: Familiarity with digital mastering, file-based workflows, and localisation systems. Experience with systems like DOT, Jira, Coupa, and SAP is a plus.

  • Attention to Detail: High level of accuracy in managing assets, metadata, and content schedules.

  • Stakeholder Management: Excellent communication skills, with experience collaborating across technical and non-technical teams.

  • Analytical Thinking: Ability to track metrics, identify issues in delivery pipelines, and proactively resolve them.

  • Adaptability: Comfortable working in a dynamic, fast-paced environment with changing priorities.

Preferred Qualifications

  • Educated to degree level or equivalent practical experience.

  • Understanding of broadcast and streaming platform requirements.

  • Experience working with localisation vendors and multilingual content.

  • Familiarity with access services (e.g., closed captions, audio description).

Additional Information

  • Flexibility may be required for occasional international collaboration across time zones.

  • Opportunities to work on ad-hoc projects and cross-functional initiatives as the business evolves.

  • Training and development support available to help grow your career within Disney.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.

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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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