Community Manager (English & Mandarin Support)

Who We Are:

What You'll Be Doing:

Community Building and Engagement:

• Manage online communities on various platforms (e.g. Discord, Telegram, Reddit etc).
• Professional in Telegram and Discord bots development, integration, and maintenance.
• Organize and host community events & AMAs.
• Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
• Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

Content Creation and Curation:

• Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
• Curate and share relevant content from other sources to keep the community informed and engaged.
• Respond to user comments, questions, and inquiries promptly and informally.

User Support and Onboarding:

• Provide excellent customer interaction to users through various channels (e.g. social media).
• Assist users with account creation, verification, general issues, and troubleshooting.
• Onboard new users and educate them about the platform's features and functionalities.

Community Campaigns and Promotion:

• Develop and implement marketing strategies to attract new users and retain existing ones.
• Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
• Monitor and analyze community metrics to measure the effectiveness of community campaigns.

Community Partnerships:

• Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
• Foster partnerships to create mutually beneficial collaborations and cross-promotions.

Risk Management and Compliance:

• Ensure compliance with relevant regulations and industry standards.
• Monitor community activity for potential risks or issues and take appropriate action.

Data Analysis and Reporting:

• Track and analyze community metrics to measure performance and identify areas for improvement.
• Prepare regular reports on community engagement, growth, and key performance indicators.

What We Look For in You:

• Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
• Excellent communication and interpersonal skills.
• Experience in community management and building online communities.
• Strong writing and content creation skills.
• Proficiency in social media platforms and tools.
• Ability to work independently and as part of a team.
• Passion for the crypto industry and a desire to contribute to its growth.
• Willingly to work according to given schedule to support 24x7 operations.
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks: 

• Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
  
  
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