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Account Manager, Large Customer Sales (English, Vietnamese)

Ho Chi Minh City, Vietnam (On-site)

Account Manager, Large Customer Sales (English, Vietnamese)

1 Hour ago • 2 Years + • Business Development • Account Management

About the job

2 skills required for this role

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communication

account-management

Job Description

As an Account Manager in Google's Large Customer Sales team, you'll be a product expert guiding clients and agencies on Google's solutions to meet their marketing objectives. Key responsibilities include developing account plans, executing customer strategies, managing campaign performance, and troubleshooting issues. You'll build strong relationships with clients, educating them on new products and campaign results. You'll need fluency in English and Vietnamese to serve Vietnamese-speaking customers, and experience in digital marketing and advertising campaigns is essential. This role requires strong communication, analytical, and problem-solving skills, along with the ability to manage multiple stakeholders and projects.

Must have:

Bachelor's degree or equivalent experience
2+ years in media account management or advertising
Fluent in English and Vietnamese
Experience managing digital marketing campaigns
Strong client relationship skills

Good to have:

Experience with Google advertising products (Search, Display, Video, Apps)
Experience in customer-facing consulting
Experience optimizing and troubleshooting products/services
Sales experience selling digital media solutions

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in media account management or the advertising industry.
Ability to communicate in English and Vietnamese fluently to communicate with and serve Vietnamese speaking customers.

Preferred qualifications:

Experience managing digital marketing and advertising campaigns and relationships with customers or agencies.
Experience in customer-facing consulting or business.
Experience optimizing and troubleshooting products or services.
Experience in sales environments, selling digital media solutions or with Google products to drive results.
Knowledge of Google advertising products across Apps, Video, Display, and Search.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As an Account Manager on the Large Customer Sales team, you will be the product expert who brings the best of Google solutions to solve customer business and marketing challenges. You will cultivate robust consultative relationships and deliver leading strategic perspectives to customers in Vietnam. You will be a performance-driven digital marketing professional, with experience in Search, Display/Video, Apps solutions and can deliver exceptional customer service. You will work with internal and external stakeholders demonstrating your project management capabilities and coordinate implementation, execution and troubleshooting of Google solutions across multiple stakeholders.

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Responsibilities

Be the product expert guiding customers and agencies on key Google products and solutions which can support customer's business and marketing objectives. Act as the primary contact for troubleshooting, how-to emails, new products and policy, and implementation questions.
Develop tactical account planning/execution, implement customer strategy and cultivate and develop key relationships with execution teams at customers and agencies guiding them through product execution and handling troubleshooting.
Manage campaign delivery and account performance. Support a brief response process, provide product insights, develop media plans, and collaborate with the Industry Manager on responding to briefs from agencies and customers.
Educate and advocate for Google when presenting to customers and agencies on new products, campaign results, and performance. Foster and develop key relationships with new and existing Vietnamese and English-speaking partners in region/covering Vietnam business.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.