Sr. Customer Success Manager

1 Month ago • 5-7 Years • Business Development • $78,400 PA - $98,000 PA

Job Summary

Job Description

As a Sr. Customer Success Manager at G-P, you'll manage post-sales activities, build strong customer relationships, and drive account growth. Responsibilities include onboarding, providing operational support, conducting strategic business reviews, and ensuring high CSAT/NPS scores. You'll also identify upsell/cross-sell opportunities, act as a voice of the customer, and contribute to product improvements. This role requires strong communication, problem-solving, and project management skills, along with experience in customer success, account management, or business development within SaaS or HCM.
Must have:
  • 5-7 years customer-facing experience
  • Account growth experience
  • Project management expertise
  • Salesforce/CRM proficiency
  • Strong communication skills
  • Problem-solving and relationship management
  • Influence and negotiation skills
  • SaaS or HCM experience preferred
Good to have:
  • EOR/global expansion industry knowledge
Perks:
  • Generous paid parental leave
  • Flexible time off
  • Flexible spending accounts
  • Medical, dental, and vision insurance
  • Sabbatical after 5 years

Job Details

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.

The work you’ll be a part of here will have a positive impact on people and their work/life possibilities around the world. Our industry-leading SaaS-based Global Employment Platform™ enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you.

Beyond a competitive compensation and benefits package, what we offer to all employees is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of impacting the way the world works, today and in the future.


 
What you will do:

Customer Engagement 

•Manage all post-sales activity for G-P’s customers through strong onboarding, progressive adoption activities, operational day to day support, relationship-building, product knowledge, planning and execution.
•Develop a trusted relationship with key customer contacts by delivering consistently responsive and best in class customer service; being customer-focused and consistently honoring commitments.
Fully accountable for customer retention by conducting regular check-in calls for tactical items and performing strategic business reviews, with the ultimate focus on minimizing churn.
•A key measure of success will be your ability to maintain the highest levels of CSAT and NPS for your assigned Customers.
•Continually monitor and update customer health records.


 Sales Excellence

•Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.
•Educates decision makers of assigned accounts on G-P’s value proposition aligned to customer's business objectives and articulates how G-P solutions can help them achieve their business outcomes.
•Proactively seek out and be fully accountable for revenue growth of your customers through expansion, cross-sell, and up-sell opportunities through both inbound and outbound approaches; continuously expanding key customer contacts to unlock potential of how G-P’s products can support across the customers’ business.
•Establishes the competitive advantage by developing value-proposition presentations and specialized business plans for customers that drive business outcomes align the right solution for customer needs to generate expansion opportunities.
•Responsible for the "win-back" strategy for strategically selected former customers after they leave G-P. Outreach includes continuing to understand the Customer's business goals, identifying opportunities for re-sale and selling G-P's evolving services.
 
Customer Advocacy

•Function as the “voice of the customer” and influence the decision making of internal teams, including Product, Sales, Operations, Billing, etc. on how G-P can better serve our customers.
•Proactively identify customers who would have good references and work with Marketing to create case studies.
 
Product & Industry Expertise
•Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.
•Knows GPP inside and out and can share best practices and train customers to drive outstanding product adoption.
•Gain in-depth understanding of competitive landscape to demonstrate differentiation to customers.
 
Project Management
•Support customers in projects to enable a seamless implementation of G-P’s products, onboardings and offboarding.
•Drive cross-functional projects that impact the evolution of our customer experience, leveraging your extensive experience and best practices to drive projects to completion.


  
What we are looking for:

•5-7 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
•Demonstrable experience in driving significant sustainable account growth.
•Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools
•Demonstrable experience in thought leadership and process improvements to maximize the customer experience.
•Comfortable with technology
•Innate ability to influence even the most challenging of customers.
•Self-motivated with the ability to own and drive initiatives to completion; capable of taking full ownership over their work when required.
•Assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible; ability to think strategically and execute tactically.
•Best-in-class interpersonal skills, with the ability to quickly build rapport and establish trust and understanding of customers, professionals, global partners, and cross-functional teams at G-P; natural ability to leverage relationships to drive growth.
•Best-in-class communication and presentation skills; able to communicate with all levels effortlessly and effectively and with demonstrable experience in influencing C-level executives; outstanding listener and empathetic.
•Has an unwavering business perspective when assessing situations and making decisions, with exceptional ability to understand how those decisions will impact the business internally and the customer objectives?
•Driven by passion for customers, be it making them successful in all dealings with G-P or retaining their business if possible.
•Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry
 
 

 

The annual gross base salary range for this position is $78,400-$98,000 plus commissions. 

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, flexible spending accounts, medical Insurance, dental insurance, vision insurance, sabbatical after 5 years of service and more.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. 

 

#LI-JT

 

About Us

G-P helps growing companies unlock their full potential by making it possible to build highly skilled global teams in days instead of months. Through our SaaS-based platform, we help find, hire, onboard, pay, and manage team members, quickly and compliantly, to expand growth opportunities for everyone, everywhere – without the hassle of setting up local subsidiaries or branch offices.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.

Similar Jobs

Salesforce - Territory Account Executive

Salesforce

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Scope AR - Account Executive - Full Cycle

Scope AR

United States (Remote)
3 Months ago
Salesforce - Solution Architect

Salesforce

California, United States (Remote)
3 Months ago
PwC - Adobe Campaign Consultant - Associate/Senior Associate [ADV]

PwC

Milan, Lombardy, Italy (On-Site)
3 Months ago
Salesforce - Business Development Representative, German Market

Salesforce

Amsterdam, North Holland, Netherlands (On-Site)
3 Months ago
Buckman - Sales Executive

Buckman

Kentucky, United States (On-Site)
3 Months ago
Microsoft - Solution Sales Specialist Data & AI for the Swiss Public Sector

Microsoft

Zürich, Zurich, Switzerland (Hybrid)
1 Month ago
Salesforce - Business Development Representative, German Market

Salesforce

Amsterdam, North Holland, Netherlands (On-Site)
3 Months ago
The Walt Disney Company - Senior Manager, Planning & Allocation, Merchandising

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Meetelise - GTM Enablement Manager

Meetelise

New York, New York, United States (On-Site)
3 Months ago
Fluence - Service Operations & Maintenance Supervisor

Fluence

Amsterdam, North Holland, Netherlands (Hybrid)
4 Months ago
Allied Machine - Field Sales Engineer - Eastern PA, NJ, NYC, Long Island, Delaware

Allied Machine

Whitehall, Pennsylvania, United States (Hybrid)
4 Months ago
eBay - Principal People Technology Analyst

eBay

Dublin, County Dublin, Ireland (Hybrid)
4 Months ago
Extreme Network - Customer Lifecycle Manager – India (Spanish/Portuguese/English Speaker)

Extreme Network

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
State Street - Salesforce Administrator - Team Lead

State Street

Hyderabad, Telangana, India (On-Site)
3 Months ago
Spin Master - Junior Account Manager

Spin Master

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago
PwC - Senior Sustainability Consultant

PwC

Prague, Prague, Czechia (On-Site)
4 Months ago
Logitech - Enterprise Account Manager, B2B

Logitech

Jakarta, Jakarta, Indonesia (On-Site)
4 Months ago
Beckman Coulter Diagnostics - Digital Marketing Manager, HGM

Beckman Coulter Diagnostics

Kolkata, West Bengal, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Trek - Service Advisor

Trek

Boulder, Colorado, United States (On-Site)
5 Months ago
Match Group - Staff Content Designer

Match Group

Palo Alto, California, United States (Hybrid)
4 Months ago
Microsoft - Data Scientist

Microsoft

Redmond, Washington, United States (On-Site)
1 Month ago
Barracuda Networks  Inc  - Business Systems Analyst

Barracuda Networks Inc

Alpharetta, Georgia, United States (On-Site)
2 Months ago
Lionsgate Games - Creative Intern (LG Alternative)

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago
Warner Bros Discovery - Director, People & Culture Transformation

Warner Bros Discovery

New York, New York, United States (On-Site)
2 Months ago
Sonar Source - Staff Software Engineer (Java)

Sonar Source

Austin, Texas, United States (Hybrid)
3 Months ago
Dynamics - Executive Administrator

Dynamics

Arlington, Virginia, United States (On-Site)
2 Months ago
Aristocrat Gaming - Field Service Technician

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
Notion - Account Executive, Mid-Market

Notion

New York, New York, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Netflix - Manager, Account Management

Netflix

Toronto, Ontario, Canada (On-Site)
2 Months ago
InMobiInMobi - Lead - Account Manager - INSEA

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Bazaar Voice - Retail Account Director

Bazaar Voice

Austin, Texas, United States (Hybrid)
4 Months ago
Fluence - Growth and Market Development Manager Benelux

Fluence

Amsterdam, North Holland, Netherlands (Hybrid)
4 Months ago
Maximum Games - Head of Publishing

Maximum Games

Walnut Creek, California, United States (On-Site)
1 Month ago
Samsung Semiconductor - Manager, Automotive Customer Engineering / FAE

Samsung Semiconductor

Detroit, Michigan, United States (Hybrid)
3 Months ago
Trend Micro - Regional Account Manager

Trend Micro

Dubai, Dubai, United Arab Emirates (On-Site)
4 Months ago
ION - Senior Technical Consultant - Endur

ION

Dallas, Texas, United States (On-Site)
4 Months ago
ByteDance - [TH] Partnership Manager - BytePlus

ByteDance

Bangkok, Bangkok, Thailand (On-Site)
3 Months ago
Paytm - KAM - Visakhapatnam

Paytm

Visakhapatnam, Andhra Pradesh, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded