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Digital Strategist, Google Customer Solutions, gReach Program for People with Disabilities

Digital Strategist, Google Customer Solutions, gReach Program for People with Disabilities

1 Month ago • 3 Years + • Business Development

About the job

5 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

customer-centric

innovation

account-management

organisational-skills

Job Description

This is a 12-month paid upskilling program (gReach) for industry professionals with disabilities. As a Digital Strategist in Google Customer Solutions, you'll provide client service, research, market analysis, and develop advertising strategies for small- and medium-sized businesses (SMBs). You will serve as a trusted advisor, building strong client relationships, and optimizing their advertising investments to meet or exceed assigned goals. The role involves developing cross-platform solutions, anticipating client needs, and understanding how Google's products can drive business growth. This position requires fluency in English and Japanese.

Must have:

Bachelor's degree or equivalent experience
3+ years in account management, sales, or marketing
Fluency in English and Japanese
Client service, research, and market analysis skills
Strategic problem-solving and relationship building

Good to have:

Experience with Google products or digital marketing
Initiative and ability to drive goals
Project management, communication, and organizational skills
Passion for internet, Google's technology, and the business

Perks:

12-month paid upskilling program
On-the-job training
Opportunity to grow career as a professional

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
3 years of experience in account management, sales, or marketing.
Ability to communicate in English and Japanese fluently in order to communicate with local and regional partners, customers, and stakeholders.

Preferred qualifications:

Experience with Google products or in digital marketing.
Ability to take initiative to drive goals.
Ability to resolve strategic and business problems.
Ability to drive and implement ideas in a testing environment.
Excellent project management, communication, problem-solving, and organizational skills.
Passion for Internet, Google’s technology, and the business.

About the job

The gReach Program is a 12-month paid upskilling program for industry professionals with disabilities where participants will receive on-the-job-training and work on a range of projects. The goal of the gReach program is to provide participants from underrepresented groups with the opportunity to grow their career as professionals.

Google Customer Solutions Sales teams are trusted advisors and promoters who maintain a focus on customer success by bringing the best Google has to offer.

In this role, you will provide client service, research, and market analysis. You will anticipate how decisions are made, persistently explore and uncover the business needs of Google's clients, and understand how our range of product offerings can grow their business. Working with them, you will set the roadmap and strategy for how their advertising can reach users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Serve as a trusted advisor for customers with an internal product lens and external industry understanding.
Foster a customer-centric culture focused on long-term client success.
Develop transformational opportunities and comprehensive cross-platform solutions.
Develop high-level relationships to serve as a trusted consultant with customers to optimize and expand their advertising investment.
Meet or exceed assigned goals consistently, while prioritizing and delivering outstanding customer experience to Google's advertisers.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.