Customer Experience Partner

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer
This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.

This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

As a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Partner, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.

Are you committed to delivering a world class service to customers?

Do you have a proactive approach and a positive can-do mind-set?

Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment?

Come and join a successful and ambitious Maersk Customer Service team ​ in

Aarhus!

Key Responsibilities:

• Building strong and healthy customer relations

• Daily follow up on customer cases/answering customer questions (phone calls, e-mails, changing of bookings, changes of truckings etc.)

• Being on top of changes happening and making sure to advise the customer pro-actively with the change and a plan

• Secure equipment flow

• Eliminating errors by finding the root cause and take the corrective action

• Close collaboration with Sales organization to ensure our commercial- and operational agenda is aligned

• Working on a global scale with the customers business

• Actively taking part of projects around your customer and making sure that operational perspectives are covered

• Securing a continuous high customer engagement through our Customer Satisfaction Surveys

• Selling new products and initiatives to customers

• Participate in projects (not necessarily related to your customer portfolio)

We are looking for:

• Passion for customer satisfaction and service excellence

• Previous experience in Logistics

• Excellent Stakeholder management, interpersonal, and communication-skills

• Energetic, Well-organized, and Self-Initiated

• Analytical and problem-solving skill

• Good telephone manner and strong Customer Service mind set and approach

• Expertise with Microsoft applications: Word, Excel, Outlook

• Outstanding attention to detail​

#LI-PW1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.