Incident Advisor

We are seeking a self-motivated and dedicated professional with an affinity for strategic and operational support in large and complex maritime casualties. The vacancy will fill a role within Maersk’s Incident Management & Strategic Support team.

This role offers a unique opportunity to further develop a career as a specialist within the area of casualty handling. The position is based in Mumbai, India and will report to Manager – Incident Management & Strategic Support.

The nature of this profile demands flexibility of work timings depending on the

incident.

Key Areas of Responsibility:

Team focus: This is team’s primary and main responsibility and thus takes

priority over other tasks.

Coordinate the flow of information and mitigate the loss arising from marine incidents, such as fire, collision, grounding and heavy weather damage.

Liaise with Operations, Commercial Teams and External network (P&I Insurers, correspondents, law firms, GA adjusters, salvage traders).

Provide information, guidance and support to internal and external

stakeholders.

Handling legal disputes, negotiations, dispute resolution, recoveries against liable third parties and settlements in co-operation with the relevant internal stakeholders.

Responsibility for relevant information/documents, costing, assessing, summarizing and maintaining the folders.
 

Individual Focus:

Pull cargo onboard report and publish it along with customer advisories.

Draft advisories for customer communication.

Address and provide solutions to the CX teams for matters relating to incidents.

Prepare VMS templates for incidents, for financial reporting.

Engage with internal stakeholders to constantly improve and share best

practices in relation to incident handling.

Application of risk management and incident handling routines to devise and execute action plans as soon the team receives notification of an incident

requiring the activation of such plans.

Liaise with external stakeholders – P&I network, lawyers, adjusters, surveyors and salvage traders to devise incident handling protocols.

Identify and retain contemporaneous evidence in preparation of claims and

recovery arising from the incident.

Always act in a manner consistent with Maersk's behaviors and Maersk Values.

Challenge of the job/problem solving:

The person needs to be highly self-motivated with a solution-driven attitude.

The person needs to be highly analytical with strong attention to detail, without losing sight of the overall bigger perspective.

To have the ability to develop a good rapport with a variety of stakeholders from different cultures, identifying and meeting their needs whilst ensuring a beneficial outcome for the carrier.
 

Knowledge of Maersk systems required: (if internal candidate)

Critical

Maersk Systems

MS Office

Case Management

Important

RKEM

GCSS

GSIS

Training/Special Skills Required:

• Ability to perform in and contribute to a team-oriented environment
• Work under pressure
• Future oriented decision making
• Attention to Detail
• Solution and result-oriented mindset towards court case handling
• Is highly motivated to learn as well as share knowledge
• Excellent written and spoken English
• Focus on Quality
• Tactful and effective handling of multiple stakeholders
• Ability to analyze, structure and organize tasks and work independently

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.