Desktop Systems Specialist II

5 Hours ago • All levels

About the job

SummaryBy Outscal

Must have:
  • Experience with multi-OS environments (Linux, Windows, macOS)
  • Supporting high-end virtual and bare-metal workstations
  • Methodical approach to resolving performance issues
  • Understanding of GPU technology
  • Exceptional customer service skills
  • Effective communication skills
  • Experience with visual effects, gaming, or similar creative studio environments
Good to have:
  • Comp TIA+ or equivalent industry certifications
  • Proven experience with white-glove support for clients and VIPs
Not hearing back from companies?
Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

Job Summary:

Who We Are

Industrial Light & Magic, founded in 1975 by George Lucas, has crafted some of the most iconic moments in motion picture history. From Star Wars to Jurassic Park, Pirates of the Caribbean, Transformers, The Avengers, theme park rides and interactive experiences, ILM continues to expand the possibilities of what visual entertainment can be.

ILM’s Desktop Systems Specialists are at the core of our daily operations and service delivery by working closely with our creative and administrative teams, in a fast-paced and intensely collaborative film production environment, across studios in San Francisco, Vancouver, London, Sydney, and Mumbai.

Position Summary

This role is considered Hybrid, which means the employee will work 2-3 days onsite at a Company designated location and occasionally from home.

This position performs a large variety of IT duties related to operational assistance and projects for all aspects of the ILM Vancouver studio. We encourage you to have a broad understanding of software and hardware technology and to embrace learning new technologies!

The Desktop Systems Specialist is comfortable operating in a multifaceted environment of ambiguity and constant change, and should possess the ability to work independently whilst also collaborating and coordinating with other teams.

What You'll Do

Participate in day to day operations and issues, where you handle your own set of tickets and tasks. You'll also provide insights and mentorship for other team members and proactively help drive resolutions during incidents.

  • Help make sure that our studio production environment is well-supported and able to meet deadlines, by always looking out for blockers and any critical patterns across reported issues.
  • Continuously evolve and improve our operations and processes with a view to achieve higher effectiveness and efficiency.
  • Help manage our inventory and assets and proactively making sure that stock and resources meets the forward-looking needs of the studio, as well as provide input for financial planning and budgeting.
  • Develop and manage team processes around research, testing, documentation and selection for new hardware and software including continuously assessing the success and fit of existing solutions against new technology.
  • Supervise and follow-through on repairs and maintenance with vendors and partners.
  • Participate in projects to change our studio infrastructure and facilities including migrations, upgrades or deployments, and set a standard for the rest of the team.
  • Build and maintain well-crafted documentation as a priority.
  • Deliver scripting and automation as needed using bash or python.
  • Work may require you to lift equipment or boxes up to 25lbs and work at different levels and hard-to-reach places, e.g. when installing or maintaining desktop or server installations and cabling.

What You Bring

  • Experience coordinating and navigating a multi-OS environment including Linux, Windows and macOS for both server and desktop, with a high degree of confidence in at least one of those.
  • Experience supporting high-end virtual and bare-metal workstations. Methodical and systematic approach to resolving performance issues.
  • Deep curiosity about technology, especially, specifically as it applies to visual effects and games production. A demonstrable understanding of GPU technology is beneficial.
  • Effective use of time and aspiring to balance and prioritize multiple concurrent requests, while also maintaining a high standard in service delivery and follow-through. Asking for help when needed.
  • Exceptional customer service skills, delivered with a professional and courteous demeanour.
  • Effective and efficient communications skills to break down and explain highly technical issues to both technical and non-technical audiences!
  • Previous experience in visual effects, gaming or similar creative studio environments would be phenomenal. Proven experience with white-glove support for clients, creative leadership and VIPs is also useful.
  • Comprehensive experience and understanding of how to build, maintain and fix hardware and software for desktops, laptops and tablets including associated peripherals and accessories.
  • Comp TIA+ or equivalent industry certifications would be useful in this role.

JoinILM


The hiring range for this position in Vancouver is C$64,700 to C$82,800 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A full range of medical, financial, and/or other variable pay or benefits, may be offered dependent on the level and position offered.
View Full Job Description
$64700L - $82800L/yr (Outscal est.)
$73750L/yr avg.
Vancouver, British Columbia, Canada

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

New South Wales, Australia (On-Site)

Maharashtra, India (On-Site)

Florida, United States (On-Site)

California, United States (On-Site)

California, United States (On-Site)

California, United States (On-Site)

New Jersey, United States (On-Site)

View All Jobs

Similar Jobs

Rolls Royce - Control Systems Specialist - Local

Indiana, United States (Hybrid)

Rolls Royce - Control Systems Specialist - Local

Indiana, United States (Hybrid)

Mozilla - Staff Desktop Systems Specialist

United States (Remote)

Similar Skill Jobs

Aristocrat Gaming - BI Analyst

England, United Kingdom (Hybrid)

Meta - Software Engineering Manager, Product

California, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Meta - Software Engineering Manager, Product

New York, United States (Remote)

Meta - Software Engineering Manager, Product

Washington, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Meta - Software Engineering Manager, Product

Washington, United States (On-Site)

Meta - Software Engineer, Intern/Co-op

California, United States (On-Site)

Software Engineering Jobs

Aristocrat Gaming - Frontend Developer

Tel Aviv District, Israel (Hybrid)

Aristocrat Gaming - BI Analyst

England, United Kingdom (Hybrid)

Meta - Mechanical Engineer

Texas, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Meta - Software Engineering Manager, Product

New York, United States (Remote)

Meta - Software Engineering Manager, Product

Washington, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (On-Site)

Meta - Software Engineering Manager, Product

California, United States (Remote)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug