Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.

Your challenge:

As part of the Revenue Operations team, you will be a crucial part of revising our operational and administrative groundwork to ensure our clients have the best experience possible by improving our internal team’s efficiency.

Here are some things you will tackle:

Administrative:

Hands on support to sales and value delivery teams to provision client accounts, services and offboarding of clients within agreed upon SLAs

Welcomes new clients to our platforms and services

Assists in the transition of accounts to post-sale resources and facilitates the handover of crucial datapoints and information from sales to post-sale resources

Provides operational renewal support to ensure renewal data is flowing through CRM (SFDC) and Value Delivery Platforms (ChurnZero)

Track and coordinate renewal activities and coordination between the Account Executive and Customer Success teams

Manage all client off-boarding activities including contracts, client surveys, data issues, updating access management and managing client CRM records

Highlights potential areas of improvements within access provisioning, client onboarding, client retention/relationship management, renewals and offboarding of clients

Strategic: