Director, General Manager of iLottery

2 Weeks ago • 10-15 Years • Operations

Job Summary

Job Description

The Director, General Manager of iLottery oversees all aspects of the Pennsylvania iLottery account, including P&L management, customer relations, and operational efficiency. Responsibilities encompass strategic planning, product development (eInstant roadmap, game development, deployment), marketing execution, cross-channel promotion (retail, iLottery, loyalty programs), and stakeholder management (internal and external). The role requires strong leadership, P&L management skills, expertise in iGaming/iLottery, digital marketing, and experience managing large-scale digital operations. The successful candidate will be responsible for driving revenue growth, managing budgets, resolving operational issues, and fostering strong client relationships.
Must have:
  • 10+ years managing large customer operations
  • Experience in iGaming/iLottery
  • P&L management and revenue growth expertise
  • Strong digital marketing and product leadership
  • Excellent communication and stakeholder management

Job Details

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Director, General Manager of iLottery oversees operations and attainment of financial and operational goals within the business unit in support of the company’s overall financial and strategic objectives. Establishes budgets, short- and long-range objectives and criteria for monitoring progress and measuring success. The General Manager develops exceptional customer relationships, has a clear understanding of operations (manages day to day operations, product and marketing, etc.), software development lifecycle, mobile applications and ideally experience specific to iGaming.

This is an exciting role providing a full turnkey managed service across all areas including, product, marketing, operations, software development, finance, payments, retail support and Business Intelligence. The position requires someone with a strong appetite to learn and get involved in many business areas and projects as the account continues to develop with adding new online products and services. The role requires P&L management with a focus on driving revenue growth as well as cost control. This role will help our client maximize the effectiveness of our products and services through the effective utilization of emerging marketing, payment and platform technologies, content strategy, analytics and reporting, and program optimization.  The role must maintain a strong relationship with the customer and with internal Scientific Games global stakeholders to support the lottery’s goals for increasing returns to its beneficiaries. 

Job Functions:

  • Own the PA iLottery account from top to bottom including a p&l budget and direct customer interface, providing support and customer updates during implementations, strategic planning meetings, and communication on any issues including downtime and outages (24/7 support)

  • Establishes budgets, short- and long-range objectives and criteria for monitoring progress and measuring and reporting on the programs challenges and successes.

  • Manages day to day operations including any issues or incidents through to successful resolution

  • Assist in developing and implementing the iLottery product strategy in line with the Lottery and SG product teams, as well as 3rd party providers

  • Assist in developing and implementing the marketing strategy in line with the Lottery, their ad agency and the SG growth marketing team

  • Coordinate with internal teams to ensure major deliverables are met, documentation and timelines are developed and delivered, and effective communication is provided to Lottery team members

  • Serve as a customer advocate during SG planning and prioritization meetings

  • Support Lottery retail with iLottery education and assistance with affiliate marketing updates and training.

  • Ensure optimization of revenue across all sites (mobile / desktop /work with BI) 

  • Manage eInstant product roadmap, game development, and game deployment with Lottery and SG game studios

  • Ensure effective cross promotion of products across Lottery channels (retail, iLottery, Second Chance loyalty program)

  • Ensure on time execution of Second Chance Loyalty program by supporting Lottery planning and SG development and testing efforts

  • Facilitate multiple weekly/ bi-weekly/monthly Lottery status calls across functional areas (marketing, finance, all hands lottery, customer support, product, Lottery executive steering committee/ status calls, etc)

  • Manage the account in a professional and organized manner

  • Support SG business development efforts with proposal and presentation content

  • Coaching, mentoring and development of team members.

Position Requirements/Qualifications:

  • A minimum of 5 years’ experience in a relevant field (iGaming/iLottery Ideal).

  • A minimum of 10 years’ experience with managing and owning large customer operations focused on driving revenue growth and profitability through effective operations and strategic management in the digital and interactive space.

  • Experience driving online marketing and product initiatives and managing to revenue and budget goals.

  • Experience with digital technology, solutions and products, including understanding requirements and functionality.

  • Experience managing accounts to advance product and marketing plans

Skills/Abilities:

  • Excellent communication skills

  • Project / product / marketing and or operations experience required

  • Ability to work independently, and possess strong organizational and time management skills

  • Tech savvy within the digital content space

  • Enthusiasm and leadership

  • A strong work ethic and perseverance is necessary to succeed in a dynamic, fast-moving and results oriented environment

  • Proficient in MS Office (Word, Excel and PowerPoint)

  • Experience drafting proposals and presenting in front clients/colleagues is ideal


Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.


Job Level Description

Manages supervisors and/or individual contributors. Larger scope; larger organizational impact than Manager.

Qualifications

Education

Masters degree preferred.


Years of Related Experience

Years of experience 12 to 15 years


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.


Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Similar Jobs

Next Level Business Services - MS Dynamics AX System Administrator

Next Level Business Services

Indianapolis, Indiana, United States (On-Site)
5 Months ago
Playtika - Java Developer

Playtika

Poland (Hybrid)
3 Months ago
SparkCognition - Senior QA Engineer

SparkCognition

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Warner Bros Games - Advanced Artist

Warner Bros Games

Salt Lake City, Utah, United States (Hybrid)
6 Months ago
The Walt Disney Company - Intern, Partnerships & Project Management

The Walt Disney Company

Bangkok, Bangkok, Thailand (On-Site)
1 Month ago
Inkittt - VP of Operations

Inkittt

San Francisco, California, United States (Hybrid)
3 Months ago
The Walt Disney Company - Asset Protection Agent (Part-time)

The Walt Disney Company

California, United States (On-Site)
1 Month ago
Tesla - Senior Quality Assurance Analyst

Tesla

North Holland, Netherlands (On-Site)
1 Month ago
Playtika - SRE Group Manager

Playtika

Ukraine (On-Site)
2 Months ago
Overwolf - Head of Support

Overwolf

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Senior Software Engineer, Multi Cloud CDN - San Jose / Seattle / Boston

ByteDance

Boston, Massachusetts, United States (On-Site)
3 Months ago
HoYoverse - Combat Designer - Fresh Grad

HoYoverse

Singapore (On-Site)
8 Months ago
Scientific Games  - Data Center Operations Technician

Scientific Games

Phoenix, Arizona, United States (On-Site)
1 Month ago
Luxoft - IT Project Manager

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
Playtika - Service Operations Analyst

Playtika

Ukraine (On-Site)
1 Week ago
Wargaming - Backend Developer, Server Core Team (World of Warships)

Wargaming

Belgrade, Serbia (Hybrid)
1 Week ago
The Walt Disney Company - Quality Assurance Analyst, Consumer Products

The Walt Disney Company

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
4 Months ago
PwC - IN_Manager_SAP BTP_Enterprise Apps SAP_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Playtika - Content Lead

Playtika

Israel (On-Site)
2 Months ago
Gulliver's Games - Data Analyst/Engineer

Gulliver's Games

İstanbul, Türkiye (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pennsylvania, United States

Life church - Associate LifeGroups/LifeMissions Pastor

Life church

United States (On-Site)
5 Months ago
Microsoft - Member of Technical Staff - Product Engineer, Evaluation Tooling

Microsoft

Mountain View, California, United States (Hybrid)
1 Week ago
The Walt Disney Company - Senior Machine Learning Engineer - Ad Platforms

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Month ago
AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems

Nashua, New Hampshire, United States (On-Site)
1 Week ago
The Walt Disney Company - Entertainment Stage Technician

The Walt Disney Company

Florida, United States (On-Site)
2 Months ago
ByteDance - Security Governance Engineer

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
ION - Senior Full-Stack Developer, New York

ION

New York, New York, United States (Hybrid)
5 Months ago
ByteDance - CPU Application Platform Engineer Intern (Server Platform)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Saama Technologies,  Inc  - Principal, Client Partner (LifeScience) - Midwest

Saama Technologies, Inc

Illinois, United States (Remote)
2 Months ago
ByteDance - Researcher - Interdisciplinary

ByteDance

New York, New York, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Operations Jobs

ION - Equity Technical Account Manager - 8523

ION

Tokyo, Japan (On-Site)
5 Months ago
CloudHire - Operations Support Specialist

CloudHire

Colombia (Remote)
2 Weeks ago
ION - Service Manager, Italy

ION

Italy (Hybrid)
5 Months ago
Axinous - Senior Analyst - Pricing Strategy & Operations

Axinous

Delhi, India (Remote)
1 Week ago
Paytm - Operations & Support - Assistant Manager - CST

Paytm

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
The Walt Disney Company - President & General Manager

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Week ago
Bally's Interactive - Treasury Operations and Systems Manager

Bally's Interactive

Douglas, Scotland, United Kingdom (On-Site)
1 Month ago
The Walt Disney Company - Branch Manager I

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Week ago
PwC - TLS| Associate Legal Mecantil

PwC

Las Palmas De Gran Canaria, Canary Islands, Spain (On-Site)
6 Months ago
ByteDance - Individual Income Tax Lead - HR Operations - Singapore

ByteDance

Singapore (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

It’s an exciting time as Light & Wonder carves its own path forward as the leading cross-platform global game company, and Scientific Games continues as the world’s leading lottery company and partner of choice for government lotteries.


These strategic business transformations have been a year in the making and would not be possible without a true collaborative effort.

Alpharetta, Georgia, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Duluth, Georgia, United States (On-Site)

Alpharetta, Georgia, United States (On-Site)

Kansas, United States (On-Site)

Arizona, United States (On-Site)

Oklahoma, United States (On-Site)

Topeka, Kansas, United States (On-Site)

Georgia, United States (Remote)

View All Jobs

Get notified when new jobs are added by Scientific Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug