Head of Operations, Japan
Job Summary
Job Description
The Head of Operations, Japan at Xsolla will develop and implement operational strategies, policies, and procedures. Collaborating with business leaders, this role will optimize processes, enhance productivity, reduce costs, and expand the Japan market. Responsibilities include overseeing daily operations, ensuring quality, compliance, and establishing KPIs. Cross-functional collaboration with departments like BD, Finance, and Marketing is crucial. This role requires strong strategic thinking, problem-solving, leadership, and communication skills, along with experience in the gaming, payment, or IT industry in Japan. The ideal candidate will have a proven track record of success in managing budgets, driving cost efficiencies, and navigating a fast-paced environment.
Must have:
- 5-10 years experience in gaming/payment/IT
- Strategic thinking and problem-solving
- Strong leadership and management skills
- Proficiency in operational tools
- Excellent communication & negotiation
- Budget management & cost efficiency
- Native Japanese (JLPT-N1)
- Develop and implement operational strategies
Perks:
- Competitive salary and performance-based incentives
- Flexible work environment
- Collaborative and innovative team culture
- Career growth opportunities
7 skills required
Job Details
ABOUT YOU
We are looking for a Head of Operations, Japan who is strategic, results-driven, and highly adaptable to join our leadership team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build and optimize operational frameworks, scale processes for growth, and drive innovative, results-driven, and is an exceptional communicator to join our global team. The best candidate will be excited to build strategic partnerships, identify growth opportunities, and drive business success in the gaming industry.
Strong negotiation skills, relationship-building abilities, and analytical expertise are essential, along with experience in business development, sales, or the gaming industry. The ability to manage multiple priorities, navigate complex deals, and adapt to industry trends will be key to your success in this role.
If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, and love building impactful partnerships in the gaming ecosystem, we would love to hear from you!
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity. Opportunity. Vision. Enjoy the game!
RESPONSIBILITIES
- Develop and implement operational strategies, policies, and procedures
- Collaborate with the business line leaders to set and achieve business goals
- Lead the optimization of processes to enhance productivity and reduce costs
- Possess and utilize strong Japanese networks for market growth
- Expand and increase Japan market with Business Development support
- Oversee daily operational activities, ensuring efficiency and quality standards
- Ensue compliance with industry regulations and company policies
- Establish key performance indications (KPIs) to monitor operational success
- Work closely with other departments (e.g., BD, Finance, Marketing) to support organizational objectives
- Drive alignment between operational functions and business strategies
- Identify and resolve operational bottlenecks and inefficiencies specifically for Japan market
Operations and Performance Management
Cross-Functional Collaboration
QUALIFICATIONS
- Required
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience (5-10 years plus) in a gaming, payment, or IT industry, with a strong understanding of local regulations and market trends
- Strong strategic thinking and problem-solving abilities
- Excellent leadership and people management skills
- Proficiency in operational tools and software (e.g., ERP systems, CRM platforms)
- Outstanding communication, negotiation, and decision-making skills
- Experience in managing budget and driving cost efficiencies
- Results-driven mindset with a focus on continuous improvement
- Ability to adapt and thrive in a fast-paced, dynamic environment
- Commitment to fostering an inclusive and collaborative workplace culture
- Must be legally authorized to work in Japan and Japanese native level (JLPT-N1 level) required
Why Join Us?
Opportunity to work with a fast-growing global brand.
Competitive salary and performance-based incentives.
Flexible work environment (remote, hybrid, or in-office options).
Collaborative and innovative team culture.
Career growth opportunities in a dynamic and expanding market.
If you’re passionate about operational strategies and gaming, and want to make an impact in the Japan region, we’d love to hear from you! Apply now and be part of our journey.
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About The Company
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
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