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Student Assistant Audience Measurement Client Service

Student Assistant Audience Measurement Client Service

2 Months ago • All levels • Account Management • Undisclosed

About the job

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Job Description

Nielsen is seeking a student assistant for a junior client support role within the Audience Measurement Client Service team. This trainee position offers practical experience in client service, data analysis, and supporting international markets, primarily Denmark and the Nordics. Responsibilities include handling client queries, running reports, learning about Nielsen's Audience Measurement services, and supporting the team in achieving client satisfaction. The role also involves managing client accounts (TV broadcasters, media agencies, etc.) and maintaining high service standards. Key skills include client-centricity, communication, problem-solving, analytical thinking, attention to detail, organization, prioritization, data interpretation, Microsoft Office/Google products proficiency, teamwork, proactivity, quick learning, and fluency in English and Danish. University students with backgrounds in media science/studies or sociology are preferred.

Must have:

Client-centric mindset
Strong communication
Problem-solving & Analytical thinking
Strong attention to detail
Organized & able to prioritize
Data interpretation or experience with reports/data-based applications
Proficient in MS Office/Google products
Team player, highly motivated & proactive
Quick learner & thrives in a fast-paced environment
English fluency (written & spoken)
Danish proficiency (professional level)
University student (Bacc or Masters) from Media science/studies or sociology
At least one year remaining in program

Good to have:

Experience with audience analytics software (e.g., AdvantEdge)

Nielsen is currently seeking a trainee for a junior client support role. We welcome applications from students who want to gain relevant experience as an apprentice.

In this role you will be assisting with client queries across International markets (primarily Denmark and Nordics), running regular client reports, training on the relevant Nielsen Audience Measurement services and supporting the team to deliver excellent client satisfaction. You will also be supporting and assisting in the management of client accounts (TV broadcasters, media agencies, etc.), and continuing the high levels of service set out by the Audience Measurement Client Service and Delivery team.

Responsibilities

Support the servicing of a market or group of clients by providing excellent day-to-day client support, set up and training
Assist in managing incoming client queries/emails
Assist in training and support to maintain client knowledge of the delivery platforms and data.
Assist in preparation of presentation materials in order to drive client engagement, added value and repeat business
Assist in generation of client data reports
Assist in client report delivery (software extract or analysis)
Assist in the post-sales client onboarding process
Work closely with Sales colleagues
Assist in answering client queries about methodology or data reporting and support on-going Customer Education
Support all pillars of the Customer Success function as needed

Skills

Client-centric mindset
Communicative
Problem-solving & Analytical thinking
Strong attention to detail, organized and able to prioritize workload.
Ability to interpret data or experience in running reports/using data-based applications
Knowledge of MS office/ Google products (Word, Excel, PPT, Doc, Sheet, Slides
Team player, highly motivated and capable of working proactively
Ability to learn quickly and succeed in a fast paced environment
Knowledge of English as language, both spoken and written
Danish at professional level is mandatory.
Students from University programs (Bacc or Masters) from Media science/studies and sociology preferred. Minimum one year left in the program.
Experience with audience analytics software (for example AdvantEdge) will be viewed positively.

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