Customer Experience Specialist, Sales

1 Day ago • All levels • Business Development • Undisclosed

About the job

3 skills required for this role

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communication

lead-generation

organisational-skills

Job Description

As a Sales Customer Experience Specialist at Tesla, you will be the primary point of contact for potential customers, responsible for engaging them, capturing leads, and guiding them through the sales process. You will proactively identify leads in-store and at events, providing exceptional customer service and building rapport. This role requires effective lead capture strategies, accurate CRM data management, and collaboration with the sales team to optimize processes. You'll need strong interpersonal skills, product knowledge (Tesla vehicles, solar, energy storage), and the ability to communicate the value proposition effectively. The role demands flexibility, including weekend and evening work, and a passion for Tesla's mission.

Must have:

Excellent interpersonal skills
Strong Tesla product knowledge
Lead generation and capture expertise
Exceptional customer service
CRM data management proficiency
Effective communication skills
Team collaboration skills
Full UK driving license (2+ years)

What to Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What You’ll Do

Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

What You’ll Bring

Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
Ability to communicate information in an easy-to-understand manner.
Proven track record of delivering excellent customer experiences.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Flexibility to work on weekends and evenings as required.
A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
Full UK driving licence held for 2 years and over.

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