Director, Distribution Strategy, Fulfillment & Logistics

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.  

Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts, who work tirelessly to support digital services for more than one billion customers and twenty million businesses in over ninety countries worldwide. 

Within CO+I, the Core Datacenter Services (CDS) team is responsible for improving overall availability and efficiency for Microsoft’s cloud business. We have multiple teams focused on both Microsoft and Lessor datacenter performance and all aspects of datacenter utilization effectiveness that includes power, water and labor.

We are seeking a Director, Distribution Strategy, Fulfillment & Logistics, to support the Operational Supply Chain across datacenters globally. This role will own developing the strategy to scale and optimize our data center storage and distribution network as well as executing on the vision.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. 

Relocation support will be provided, and successful candidates will need to ​relocate or reside within 50 miles of the hub office location. 

This role is eligible for hybrid or remote work, up to 100%. 

• Develop and execute the strategy and standards for our distribution network and logistics across global data centers, in line with the overall company goals and objectives, while delivering on key delivery metrics such as On Time in Full (OTIF), Inventory Turns, Excess & Obsolescence.
• Safety & Security: Deliver safe and secure solutions for internal and external customer commitments as the highest priority.
• Availability: Ensure inventory availability at the right place at the right time for the right cost placing expertly balancing business and customer needs to ensure seamless customer experiences.
• Operations: Manage day-to-day relationships with third parties to ensure compliance while maximizing output execution. Adapt operations to meet varied operational compliance needs based upon geographical regulations and requirements while maintaining maximum efficiency. Ensure that business processes are systematized for consistent service delivery, increasing efficiency, and regulatory compliance. Update job knowledge by remaining aware of new regulations and compliance requirements based on localized markets across the globe.
• Quality & Financials: Drive the development and execution of the organization’s logistical/operational strategy. Successfully manage all inbound freight activity with international OEMs, manufacturers and contract manufacturers. Design and develop long-term warehousing and third-party logistics strategy. Ensure measurement and effectiveness of all internal and external processes throughout all layers of the operational structure. Create reports to demonstrate the success of operational activities, analyze results, report on key metrics, and findings.
• Supply Chain Management: Escalate and resolve field supply chain issues, prioritize service based on material lead times and availability, track and analyze material consumption trends, review engineering change orders affecting spare parts, ensure HW compatibility for spare parts.
• Build strong working relationships across multiple disciplines (Sourcing, Finance, Data Center Operations, Suppliers and others), cultivating strategic relationships and influence across the organization.
• Implement measurement frameworks to enable data-driven decision-making, work independently and be agile in a dynamic and growing environment.
• Provide expertise needed for departments to collect performance metrics, oversee customer support, and define, lead, and mentor others in direct customer engagements.