ESG Client Success Manager

1 Month ago • All levels

Job Summary

Job Description

As an ESG Client Success Manager, you will be the subject matter expert on ISS STOXX’ ESG solutions. You'll assist clients with queries, provide technical assistance, and provide feedback on products and services. This role requires collaboration with sales and data teams, involving coordination and in-depth topic insight. The role requires a proactive, interactive, and dynamic professional who acts as a bridge between client needs and internal departments, playing a key role in product development.
Must have:
  • Team player with a collaborative mindset and outlook.
  • Fluency in German and English.
  • Ability to work independently and find solutions proactively.
  • Strong project management and time management skills.
  • Strong interest in ESG and responsible investment.

Job Details

Let’s be #BrilliantTogether

Let’s be #BrilliantTogether


ISS STOXX is growing! We are seeking multi-faceted, interactive, and dynamic professionals at all levels who are interested in the Environmental, Social, Governance (ESG) and sustainable finance domain. If you want to learn, climb, and shine at a company that’s committed to you, then ISS STOXX just might be the best move you’ll ever make.


Multi-faceted topic expert
In this role you will be the subject matter expert on the breadth of ISS STOXX’ ESG solutions - spanning topics such as corporate sustainability ratings, ESG controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery.
 

Interactive & dynamic coordinator, promoter & solution finder
Your impact as the ESG Client Success Manager builds a bridge between client/market needs and internal departments. And provides feedback on needed products/services and help prioritize product development efforts. In this role, you will collaborate with sales account executives, assisting with information needs of potential and existing clients. You will coordinate with the data deliverable team to set up regular or ad hoc data deliveries for clients and further interacts with the research team to gain further in-depth topic insight.

 

What You Bring To The Table
 

Candidates with varying levels of work experience may apply.

  • Team player with a collaborative mindset and positive, can-do outlook

  • Fluency in German, full professional proficiency in English

  • Ability to work independently, pro-active solution finding

  • Ability to grasp a broad stakeholder landscape, multiple work processes and understand interlinkages

  • Strong project & time management / organizational / multi-tasking skills

  • Willingness to investigate and dig into the details of data and screens

  • A strong interest in ESG and responsible investment

  • Experience or strong interest in client facing roles and ability to understand key client needs
     

Candidates with varying levels of work experience may apply.


#ESG #ASSOCIATE #MIDSENIOR #CS #LI-JO1
 

What You Can Expect From Us
Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let’s unite, collaborate, and inspire one another.

 

Let’s be #BrilliantTogether.

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

 

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

 

Let’s empower, collaborate, and inspire.

 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

ISS ESG solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS ESG also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.  

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. 

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About The Company

ISS STOXX GmbH, through its group companies, is a leading provider of comprehensive and data-centric research and technology solutions that help capital market participants identify investment opportunities, detect qualitative and quantitative portfolio company risks, and meet evolving regulatory requirements. With roots dating back to 1985, we today deliver world-class benchmark and custom indices across asset classes and geographies and serve as a premier source of independent corporate governance, sustainability, cyber risk, and fund intelligence research, data, and related offerings. Our products and services give clients the scale and leverage they need to grow their business more effectively and efficiently.

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