Field Service Engineer

About Stem
Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Learn more at http://www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

Stem is a leading provider of renewable energy monitoring systems.  The Field Service Engineer is responsible for providing field support for the engineering deployment team by assisting with on-site commissioning and deployment of system hardware, data servers, power supplies, weather stations, and basic SCADA systems. This is a mid-level position with large growth opportunity into the SCADA, Controls, Storage and Renewable Energy industries. This person will also work on other engineering projects as required. We are willing to train the right candidate.

Responsibilities:

• Helping Stem deliver engineering projects to our customers onsite. 
• Working with our Engineering Team to resolve more advanced issues when necessary.
• Commissioning and Data Validation of field hardware and software.
• Deploy and troubleshoot IP LAN/WAN internetworking designs.
• Reviewing Scope of Work (SOW) documentation.
• Provide clear and accurate answers to customer inquiries regarding the specific requirements of their solution.
• Final documentation and reporting for completed renewable energy deployments.
• Documenting troubleshooting and problem resolution steps of service impairments.
• Providing training and documentation to Stem Employees and Customers as required.
• Providing technical support internally for more complex issues escalated from our Support Group.
• Other duties as assigned.

Required Qualifications:

• Bachelor's degree in engineering or related field with 5+ years of experience, or 8+ years of equivalent work experience in lieu of a degree.
• Onsite field experience or applicable relevant experience.
• Must be able to travel 50-80% across the U.S. to support field operations as needed.  
• Knowledge of Modbus/DNP3/OPC protocols, datatypes, and ability to learn large software systems.
• The ability to learn and adapt to large software systems.
• The ability to be a good listener, understand a problem and find a holistic solution.
• Demonstrate excellent writing skills for clear and professional documentation, reports, and customer correspondence.
• Provide exceptional customer service while onsite, ensuring client satisfaction through professional communication, problem-solving, and hands-on support.
• Windows and UNIX troubleshooting ability.
• Ability to work effectively without direct supervision, managing tasks, priorities, and problem-solving independently while ensuring high-quality results.

Preferred Qualifications:

• Bachelor’s degree in engineering or related field.
• Knowledge of DNS, TCP/IP and other internetworking concepts preferred.
• Renewable energy, Fire alarm/suppression, BMS or SCADA experience valuable.

Salary Range

What We Offer: 

At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems. Stem offers competitive compensation as well as a comprehensive set of benefits to support the health and wellness of our employee including:  

• A competitive compensation package, including eligibility for a bonus or commission based on the role, and equity
• Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
• 401k (pre- or post-tax) on first day of employment
• 12 paid calendar holidays per year
• Flexible time-off

Learn More

To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links:

• Company Overview
• Newsroom
• Case Studies
• LinkedIn

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.