HCM Onboarding Analyst - EMEA

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a HCM Analyst, joining our new HCM Onboarding Team (HR Services Team) supporting our HRIS Product.

As an HCM Analyst you will work with our customers to ensure an exceptional implementation experience and system solutions delivery.

You will support the HCM & GP Onboarding Consultants and wider business to deliver a successful implementation and exceptional client experience by ensuring successful requirements and workflows mapping, data migrations, system set ups and designing user manuals implementing technology solutions. You will leverage deep knowledge of Remote HCM product as well as strong commitment to customer experience.

What you bring

• Proactive, detail-oriented, and analytical with a strong problem-solving mindset.
• Advanced Proficiency in Excel, Google Sheets, SQL queries and data analysis.
• Customer focused with a genuine interest in solving problems and helping to deliver solutions.
• Proven ability to create clear, user-friendly guides, training materials, and system documentation tailored to non-technical audiences, with the goal of minimising user support queries.
• Experience managing or supporting in an analyst function system implementations, integrations and configuration for enterprise clients.
• Experience designing and executing User Acceptance Testing (UAT), including developing test scripts, guiding users through testing, capturing feedback, and ensuring issues are resolved before go-live.
• Self-starter with the ability to work independently and manage multiple priorities.
• Excellent project management skills.
• Deep knowledge of Global HR and Payroll processes, HCM platforms and data migration best practices.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities

• Partner with the Onboarding Consultants and GP Payroll teams from the discovery stage to final sign off stage of all HRIS implementations.
• Perform all data migration, cleansing, and validation activities collaborating with internal and external stakeholders.
• Translate customers needs into clear technical requirements, mapping their current processes to ensure all system requirements are built within the platform in alignment with the implementation project plans and in collaboration with internal teams.
• Support integration projects for customers in collaboration with internal Product and Engineering teams.
• Closely work with customers in setting up the HRIS system in line with their requirements and in collaborating with their internal teams (IT, HR, Data, Payroll, Finance, etc).
• Create customised client documentation, training materials, and user guides to support client teams in system adoption and usage.
• Create UAT Plans and test scripts based on the customers system build and processes.
• Ensuring a first class handover to all BAU teams upon implementation completion and supporting hypercare months where required.
• Ensure all data and analysis deliverables are met within the agreed timelines throughout the implementation process with 100% accuracy
• Collaborate with cross-functional teams where required, including Sales, Product, Payroll, Customer Success and other stakeholders, to ensure successful and timely implementation

Practicals

• You'll report to: Director, Global HCM & GP Onboarding
• Team: Global Payroll Services team - HR Services
• Start date: As soon as possible