Inside Sales Advisor

1 Week ago • 1 Years + • Business Development • Undisclosed

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Job Description

As an Inside Sales Advisor at Tesla, you'll be the first point of contact for potential customers, guiding them through the vehicle purchase process. Responsibilities include communicating with prospects via phone, email, and chat; scheduling test drives; utilizing CRM tools; partnering with field sales teams; employing a consultative sales approach; providing feedback; and ensuring accurate data tracking. You'll need strong communication, relationship-building, and technical explanation skills. This role demands initiative, teamwork, and adaptability in a fast-paced environment, requiring some evening, weekend, and holiday availability. The position is based in Tesla's Manchester HQ.

Must have:

1+ year customer service/sales experience
Strong communication & relationship skills
Ability to explain complex technical concepts
Proficient in MS Office & CRM tools
Valid driver's license (2+ years)
Teamwork & adaptability

What to Expect

As an Inside Sales Advisor you are on the digital front lines, serving as an ambassador who ensures our customers receive an exciting, engaging, and seamless customer experience through the vehicle decision, configuration, and purchase process. As the first voice of Tesla, you will be responsible for qualifying potential customers and relaying accurate and insightful information to our teams in the Field. You act as a pioneer for Tesla products, sharing your knowledge with our customers and helping lay the groundwork to lasting relationships as you deliver an innovative buying experience, all in the pursuit of accelerating the world’s transition to sustainable energy.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success.

Location: Office based in our Manchester HQ

What You’ll Do

Performance

Communicate with prospective customers via phone, email, chat and SMS to nurture and prepare them for a vehicle purchase.
Scheduling test drives to help our customers experience the product.
Utilize existing customer relationship management tools to track and manage customers in the pipeline.
Partner with Business and Field Sales Teams to handoff sales opportunities.
Use a consultative approach to influence customer purchase.
Provide feedback and recommendations based on direct experiences with potential customers.
Escalate matters that require management attention in a timely manner.
Work on the continuous improvement of processes and procedures.

General Duties

Operate with a flexible mindset to support sales needs across the team.
Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
Execute on and share best practices with and across Tesla locations.
Manage any additional duties to support wider business requirements.
Ability to prioritise effectively and handle shifting priorities.

What You’ll Bring

At least 1 year of customer service and/or sales experience in a fast-paced environment.
Strong relationship building and management skills and ability to explain complex technical concepts.
Positive and energetic, excellent listening and communication skills.
Showcases an ability to take initiative and be proactive.
Capable of working autonomously as well as in a team.
Resilience and adaptability to an ever-changing work environment.
Ability to work in a team-based environment and achieve a common goal.
Ability to work evening hours, weekends, and holidays in an office environment (Manchester or London).
Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).
Must have a valid driver’s license for minimum of 2 years.
Must have and continue to maintain a valid and safe driving record.

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