International BPO Voice Process

2 Years ago • All levels • ₹2,88,000 LPA - ₹3,00,000 LPA

Job Summary

Job Description

This International Voice Process role involves making outbound calls to candidates to motivate them to complete job applications and scheduling their first day of work. Responsibilities include reviewing application forms, handling inbound calls and resolving candidate queries via email, text, and a ticketing platform. The role emphasizes providing an excellent candidate experience, maintaining a high-quality score, escalating complex issues, ensuring process controls are in place, proposing process improvements, participating in team-building activities, maintaining data security and confidentiality, and ensuring customer satisfaction. Freshers are encouraged to apply.
Must have:
  • Excellent communication skills
  • Resolve candidate queries
Perks:
  • Joining bonus

Job Details

Full Job Description

International Voice Process - Freshers

Salary 25k CTC

Location: Bangalore


Excellent communication skills required

Qualification : 10+2 / 10+3 / 10+2+3 can apply

Work From Office


Responsibilities:

  • Make outbound calls to the candidate and motivate them to complete a job application.
  • Schedule/reschedule the first day of work for the employees and share necessary information.
  • Review the application form and make sure all the details are filled appropriately.
  • Handle inbound calls and resolve candidates' queries.
  • Respond to candidates queries over email/text.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
  • Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction


For more details call/ WhatsApp Sathish 9916400200

Refer Your Friends

Job Types: Full-time, Fresher


Salary: ₹24,000.00 - ₹25,000.00 per month



Schedule:

  • Evening shift
  • Night shift
  • US shift


Supplemental pay types:

  • Joining bonus

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Preferred)

Shift availability:

  • Night Shift (Required)

Speak with the employer

+91 9916400200

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About The Company

We are a CMM Level 4 software development company having our development center in Bangalore and head office situated in Boston (USA). Our Professional Services Division specializes in various flavors of Resourcing. In the last 5 years we have deployed more than 4000 resources at our client locations. We are at 80% conversion ratio depending on their individual performance & positions available. Our Credentials are as below: • Microsoft Gold certified partner. • Top Ranked SharePoint Consulting Company in the US. • Ranked one of the top 5 Outsourced Product development companies by Silicon India • 2 Years in a row Gold Award winners from PRO

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