Live Ops Analyst

1 Year ago • All levels

Job Summary

Job Description

As a Live Operations Analyst at Epic Games, you will be responsible for responding to incidents impacting products and users. This includes analyzing incident data, identifying trends, and recommending corrective actions to improve services. You will manage post-incident reviews, product launch preparations, and will be a key player in major incident management processes. The role emphasizes operational excellence, service ownership, and involves developing tools, systems, and processes. You will also design and implement telemetry and monitoring systems, and guide development teams in service ownership and automation. The role requires strong communication and people skills, especially under pressure, and a focus on customer advocacy, all within a fast-paced environment.
Must have:
  • Incident management process expertise
  • Strong customer advocacy skills
  • Excellent people skills
  • Strong communication skills
  • Experience with visualization tools
  • 4+ years experience supporting product launches

Job Details

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

LIVEOPS

What We Do

The Epic LiveOps team provides the best possible experience for our players. We dive deep into the data to understand player needs, minimize disruption, and manage Epic's incident response process.

What You'll Do

As a Live Operations Analyst, you will respond to incidents that impact our products and users. You will be involved in analyzing incident data, identifying trends, and determining corrective actions that need to be taken to drive improvements. You will drive post-incident reviews, readiness programs, and product launch preparations. This role is expected to have breadth over depth, but depth in major incident management processes. At Epic, we embrace a Service-Owner mentality (you build it, you run it). In this role, we are stewards of operational excellence and service owners. We develop processes, tools, systems, and services.

In this role, you will

  • Operate and continually improve major incident management processes and tooling, from initial identification through to resolution and influencing systems design principles across the company
  • Participate in an on call rotation that extends coverage in assisting and supporting service owners during off hours
  • Design and implement telemetry and monitoring systems to understand the health of critical business services
  • Guide development teams on understanding systems and helping them be successful with service ownership, through operational excellence and workflow automation.Advise service owners in risk reduction and major launch preparation
  • Provide insight into reliable systems design and cloud infrastructure configuration
  • Analyze incidents and monitoring data for trends, categorize issues, and draw conclusions to include in regular reports

What we're looking for

  • Incident management process expertise
  • You have a knack for customer advocacy
  • Strong people skills even in high-stress situations
  • Strong communication skills and experience working in a cross-functional organization
  • Strong experience with visualization tools and realtime metrics
  • You thrive in a fast-paced environment
  • 4+ years experience supporting launches of a live, public product

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

Similar Jobs

Epic Games - Data Analyst

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Ubisoft - Technical Artist World

Ubisoft

Annecy, Auvergne-Rhône-Alpes, France (On-Site)
1 Month ago
Inworld AI - Staff C++ Developer

Inworld AI

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Epic Games - Senior Game Security Programmer - Asset Integrity

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Weeks ago
Climax Studios - Lead Designer

Climax Studios

England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

11 bit studios - 3D Generalist (Frostpunk 2)

11 bit studios

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Epic Games - Litigation Paralegal

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Rockstar Games - Senior Gameplay Animator

Rockstar Games

Edinburgh, Scotland, United Kingdom (On-Site)
2 Months ago
Airlab Inc  - Level Designer

Airlab Inc

Quebec, Canada (On-Site)
1 Month ago
Riot Games - Sr. Manager, Software Engineering - Unpublished R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
2 Weeks ago
Gunzilla - Senior Game Designer (Weapons)

Gunzilla

Frankfurt, Hessen, Germany (On-Site)
1 Month ago
Epic Games - Senior Policy Manager, Trust & Safety

Epic Games

(On-Site)
3 Months ago
Gearbox Software - Level Artist

Gearbox Software

Frisco, Texas, United States (On-Site)
4 Months ago
Digital Extremes - UI Programmer

Digital Extremes

Ontario, Canada (Remote)
1 Month ago
Tencent - Senior Game Engine Engineer

Tencent

Tokyo, Japan (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Seoul, South Korea

Adobe - Data Consultant

Adobe

Seoul, South Korea (On-Site)
1 Day ago
Krafton  - [AI] AI Engineer - NLP/Chatbot (3년 이상)

Krafton

Seoul, South Korea (On-Site)
5 Months ago
SmileGate - MMORPG Risk Management

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Weeks ago
Krafton  - Deep Learning Service Dev - Backend Engineer

Krafton

Seoul, South Korea (On-Site)
1 Month ago
Netflix - Media Systems Engineer

Netflix

Seoul, South Korea (On-Site)
6 Months ago
Krafton  - Strategic Planning Manager

Krafton

Seoul, South Korea (On-Site)
2 Months ago
Aptive - AP Accountant

Aptive

Gunpo-si, Gyeonggi-do, South Korea (On-Site)
1 Day ago
Moloco - Business Strategy Intern

Moloco

Seoul, South Korea (On-Site)
7 Hours ago
SmileGate - Strategic Group Business Development Manager

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Bucharest, Bucharest, Romania (Hybrid)

Cary, North Carolina, United States (On-Site)

Amsterdam, North Holland, Netherlands (On-Site)

Paris, Île-de-France, France (On-Site)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (Hybrid)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Boston, Massachusetts, United States (On-Site)

View All Jobs

Get notified when new jobs are added by GameJobs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug