IT Manager

undefined ago • 10-15 Years

Job Summary

Job Description

We are seeking a hands-on IT Delivery & Operations Manager to lead our IT team in the India Center of Excellence (CoE). This role is critical to ensuring high-quality execution, delivery accountability, and local team leadership across EBS, Data/BI Engineering, IT Ops, and Helpdesk. The ideal candidate combines team leadership with operational depth and is comfortable managing both people and delivery outcomes. The role involves managing cross-functional IT teams, driving complex initiatives, and ensuring efficient operations.
Must have:
  • Manage cross-functional IT teams and deliver complex initiatives.
  • Lead and develop IT teams, manage performance, and foster collaboration.
  • Run scrums, sprint planning, and track delivery.
  • Manage team allocations across projects and BAU support.
  • Define, optimize, and document IT and business processes.
  • Communicate effectively with senior stakeholders.
  • Proactively identify process improvements and drive efficiency.
  • Manage escalations, identify root causes, and implement fixes.
  • Contribute to strategic initiatives and project implementations.
Good to have:
  • Experience working in global or matrixed organizations
  • Collaboration with remote leadership teams
  • Experience as a Systems Business Analyst
  • Experience as an IT Project Manager
  • Understanding of enterprise applications, business systems, and integration
  • Experience working with US/global counterparts
  • Ability to drive process maturity and documentation in a growing team
  • Familiarity with data platforms, reporting environments, or infrastructure operations
  • Exposure to IT service management frameworks
  • Exposure to internal project/process improvement initiatives
  • Master’s degree in Business Administration, Information Systems
  • Functional understanding of system stack (Enterprise systems)
  • Familiarity with data pipelines, ETL, data warehousing concepts (Data Platforms)

Job Details

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

About Business Unit

Quickbase provides a cloud-based platform for creating business applications. The platform offers lowcode development, integration, and workflow orchestration. Quickbase also supports prototyping and application architecture

Roles and Responsibility

Job Description: IT Delivery & Operations Manager – India CoE

Role Overview

We are seeking a hands-on IT Delivery & Operations Manager to lead our IT team in the India Center of Excellence (CoE). This role is critical to ensuring high-quality execution, delivery accountability, and local team leadership across EBS, Data/BI Engineering, IT Ops, and Helpdesk. The ideal candidate combines team leadership with operational depth and is comfortable managing both people and delivery outcomes.

What will you do

  • IT Delivery & Execution Management – Proven ability to manage cross-functional IT teams and deliver on complex initiatives across EBS, Data, BI, IT Ops
  • Team Leadership & People Development – Strong people leadership skills with the ability to manage performance, mentor, and drive a collaborative team culture.
  • Scrum & Agile Delivery – Hands-on experience running scrums, sprint planning, and delivery tracking.
  • Capacity & Resource Planning – Ability to manage team allocations across projects and BAU support.
  • Process Mapping & Documentation – Proficiency in defining, optimizing, and documenting IT and business processes, system flows, and SOPs.
  • Communication & Stakeholder Management – Strong written and verbal communication skills; experience representing IT to senior stakeholders locally and globally.
  • Change Agent Mindset - Proactively identify ways to improve processes, drive efficiency, and scale delivery maturity.
  • Problem Solving – Able to manage escalations, identify root causes, and implement durable fixes across Ops, Data, and Infrastructure. Able to contribute in strategic initiatives and project implementations

Required

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • 10+ years of overall IT experience, with at least 5 years in a team leadership or delivery management role.
  • Proven experience managing cross-functional IT teams, such as Enterprise Business Systems, Data & BI Engineering, IT Operations and Helpdesk functions.
  • Strong track record of delivery management, including planning, tracking, prioritization, and issue resolution.
  • Experience leading daily stand-ups, team check-ins, or agile/scrum routines to drive execution.
  • Skilled in capacity planning, team allocation, and managing workloads across support and project efforts.
  • Strong interpersonal and communication skills, with the ability to represent IT in cross-functional and leadership-level discussions.
  • Experience with documenting processes, workflows, and system landscapes to support operations and knowledge transfer.
  • Demonstrated ability to lead people, manage performance, and foster a collaborative team culture.

Preferred

  • Experience working in global or matrixed organizations, particularly in collaboration with remote leadership teams.
  • Potential experience as a Systems Business Analyst, IT Project Manager will be a plus
  • Understanding of enterprise applications, business systems, and integration across functional areas
  • 10–15 years total IT experience with at least 5 years in a team management or delivery manager capacity.
  • Experience working with US/global counterparts in a matrixed organization.
  • Demonstrated ability to drive process maturity and documentation in a growing team
  • Familiarity with data platforms, reporting environments, or infrastructure operations (not tool-specific).
  • Exposure to IT service management frameworks or internal project/process improvement initiatives.
  • Master’s degree in Business Administration, Information Systems, or a related field (optional but a plus).

Technical Awareness (Not hands-on, but needs to understand):

  • Enterprise systems – Functional understanding of system stack
  • Data Platforms – Familiarity with data pipelines, ETL, data warehousing concepts

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