JIRA Developer

OLIVER+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.  

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

For a leading creative and technology organization, it is imminent that we focus on optimizing our backoffice operations by looking at ways to streamline and automate processes using RPA, AI and Digital Technologies

In this role, you will be hands-on in designing and building solutions for entire group. You will be collaborating with multiple stakeholders to understand, design and implement leading automation solutions primarily by using JIRA.

You will be responsible to independently drive projects, set deadlines, create documents, design and manage the system from day-today operations

What you will be doing:

Key Responsibilities:

Administration:

• Solid understanding of JIRA schemes (Workflow, Screen, Field Configuration, Issue Type, Notification, Permission).
• User and group management, project roles.
• Proficient JQL (JIRA Query Language).
• JIRA instance health monitoring, basic troubleshooting.
• Managing and evaluating Marketplace Apps.
• Experience with JIRA Cloud and/or Data Center.

Development (Foundation/Growing):

• Workflow Design & Implementation: Customizing workflows including conditions, validators, and post-functions.
• Groovy Scripting (Basic to Intermediate): Familiarity with or ability to quickly learn Groovy for ScriptRunner (or similar tools) to write/modify scripts for common automations and validations. May need guidance for complex scripts.
• JIRA APIs: Understanding of JIRA REST APIs and how they can be used for integrations. May not have deep hands-on experience building integrations independently but can learn and assist.
• Custom Fields & Screens: Ability to design and implement.

ServiceNow Knowledge (Awareness & Conceptual Understanding):

• Awareness: Familiarity with core ServiceNow modules (e.g., Incident, Problem, Change).
• Conceptual Understanding: Understands the purpose of ServiceNow in an IT ecosystem and how/why it might integrate with JIRA.
• Basic understanding of how ServiceNow APIs could be used (even if they haven't used them extensively).

Automation & Integration Skills (Support & Implement):

• Scripting skills (e.g., basic Python, Shell scripting is a plus).
• Experience with webhook implementation.
• Understanding of authentication mechanisms (API Keys, Basic Auth).
• Ability to understand data mapping requirements.
• Can implement or configure automations using JIRA's built-in tools or common apps like ScriptRunner (for simpler tasks).

DevOps & Agile Understanding:

• Familiarity with Agile methodologies (Scrum, Kanban).

Soft Skills:

• Problem-Solving: Good at identifying and resolving common JIRA issues.
• Eagerness to Learn: Crucial for developing more advanced automation/integration skills.
• Communication: Able to explain JIRA configurations and gather basic requirements.
• Proactive & Detail-Oriented: Takes initiative in maintaining and improving the JIRA setup.
• Documentation: Ability to document configurations and basic processes.
• Growth mindset and Learning Aptitude

What you need to be great in this role:

• Graduate in Computer Science, IT or any relevant degree
• Ability to understand various process and be able to chart them out
• Understanding of lean principles
• 1-3 years of hands-on experience primarily as a JIRA Administrator, with some exposure to or keen interest in JIRA development/automation.
• Experience configuring and managing JIRA projects, workflows, custom fields, and schemes.
• Experience with JIRA Service Management (JSM) is highly desirable.
• Experience gathering requirements for JIRA configurations.
• Familiarity with Atlassian Marketplace apps.
• Experience in JQL
• Understanding and ability to work with Webhooks and APIs
• Keen interest in AI and experience with tools like Airtable, Supabase, Make.com would be an added advantage
• Bonus:
• Atlassian Certifications (e.g., ACP-100 JIRA Administrator).
• Any prior interaction with ServiceNow, even as an end-user in a previous role
• C1 proficiency in English is a must
• Be a great collaborator and partner working with European markets

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

OLIVER+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'