Inside Sales Advisor

4 Months ago • All levels • Sales

Job Summary

Job Description

The Inside Sales Advisor at Tesla is responsible for managing and developing an inside sales team in India, focusing on converting existing vehicle reservations into production orders. This role involves creating and implementing operational procedures, setting performance metrics, and ensuring a superior customer experience. The advisor will work closely with field and showroom sales teams to achieve company order targets, maintain consistent brand values, and continuously improve sales processes. Responsibilities include team training, business development, cross-team coordination, and achieving vehicle order targets. The ideal candidate possesses strong leadership, communication, and relationship management skills, with experience in managing telesales teams. A bachelor's degree is preferred but relevant experience is acceptable.
Must have:
  • Strong leadership
  • Excellent communication skills
  • Telesales team management experience
  • Achieve company order targets
  • Process improvement
  • Detail-oriented
Good to have:
  • Bachelor's degree
  • Fluency in local languages

Job Details

What to Expect

The primary focus of the Inside Sales Advisor team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The  Inside Sales team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation in to a production order.  The Inside Sales Advisor is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction.

What You’ll Do

·         Create, train and build inside sales team for Tesla

·         Design/adapt insides sale team operational procedures in India, set metrics and manage on-going performance

·         Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.  

·         Achieve company aims for vehicle order levels.

·         Work cross team between field and showroom sales to ensure coordination and alignment to deliver superior customer experience and achieve high level of conversion

·         Work on the continuous improvement of processes and procedures related with the purchase of a Tesla.

What You’ll Bring

·         Strong leadership

·         Excellent Communication and relationship management skills, both oral and written.

·         Experience in managing telesales sales team

·         Bachelor ’ s Degree preferred. In lieu of a degree, relevant experience in a customer-facing environment.

·         Ability to prioritize effectively and handle shifting priorities.

·         Detail driven. Attention to quality.

·         Fluency in English and other local languages

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