Volunteer Coordinator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

*This position is reliant upon funding and may be subject to modification or termination based on resource availability.*

POSITION SUMMARY:

The Volunteer Coordinator Role supports World Relief’s efforts of building a vibrant community engagement structure that positively impacts clients, World Relief, the church, and the community. This is accomplished through ensuring volunteers are engaged in the development of authentic relationships with immigrants, in fostering welcoming communities for mutual transformation through building a strong volunteer onboarding and training experience, coordinating engagement with different programmatic areas, and providing ongoing support and development of volunteer engagement pathways. The Volunteer Coordinator will be responsible for the successful implementation and oversight of volunteer programming that directly supports refugee services programming including training, placement, engagement, retention and recognition.

*This is a limited-term position funded through a grant agreement until September 24, 2025 and contingent upon funding extension.*

ROLE & RESPONSIBILITIES:

• Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers into meaningful experiences in resettlement and integration services
• Represent World Relief at events in order to promote and recruit volunteer opportunities

Volunteer Training:

• Ensure the provision of orientation and training to incoming groups and volunteers
• Collaborate with other departments in the scheduling, development, coordination and facilitation of volunteer orientations and trainings
• Develop and conduct refresher and leadership development training sessions for existing volunteers

Volunteer Placement

• Closely track database and manage volunteer assignments.
• Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.
• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner.
• Manage and maintain data related to volunteer activities and report on volunteer activities for federal or private grants and internal use.

Volunteer Engagement & Retention

• Work closely with all departments to guide, identify and support volunteer staffing needs in the area of resettlement services
• Create and plan opportunities for meaningful check-ins and volunteer recognition throughout the year
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers
• Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank-you notes

Programs and Services Collaboration

• Collaborate with programs staff to create and support church and volunteer engagement opportunities.
• Acts as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations.
• Attend various departmental meetings to share volunteer input on client experiences in early resettlement, and to better guide volunteers in assisting to meet programmatic and missional goals.
• Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Cross-cultural experience and an ability to train and educate adult learners about cross-cultural relationships and dynamics
• A passion for engaging volunteers in service opportunities
• Demonstrated ability to mobilize, convene, motivate, coach, and facilitate individuals and teams toward a common purpose
• Self-motivated and able to plan and achieve goals with minimal supervision
• Must have ability to multi-task, be detail oriented and organized
• Familiarity and ease of use in basic computer programs (Word, Excel, Publisher, Power Point, databases) and the ability to manage data; other design/marketing skills a plus
• Bachelor’s degree preferred
• Driver’s license and access to a vehicle required
• Periodic evening and weekend availability required
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document

PREFERRED QUALIFICATIONS:

• Strong leadership skills to motivate and inspire a diverse group of people
• Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups
• Ability to multi-task and manage multiple deadlines
• Must have the ability to work under pressure with flexibility in a virtual or in- person team setting
• Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization
• Able to perform well in spite of complex or ambiguous challenges
• Able to build positive inter-departmental relationships
• A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and be attentive to details

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.