Live Ops Manager, Live and New Games

Which button would you press?

Come drive the growth of Supercell’s games through owning and executing live operations! You will have the unique opportunity to work on some of the world's biggest and most recognizable mobile games and directly shape how they are being operated for millions of players every day. 

As a Live Ops Manager, you will deliver on goals for the growth of your game by channelling your razor-sharp focus on performance and operational excellence. Delivering fantastic player experiences and maximizing commercial success is a formula for you to balance. 

You will utilize game data, competitive research, and player feedback to optimize existing and formulate new engagement strategies and then collaborate with cross-functional teams to translate these into highly engaging features and events. Also, you'll analyze and report on engagement & monetization performance, from high-level KPIs to deep dives into specific initiatives.

Responsibilities

• Develop and own a live ops and monetization strategy that accounts for both audience expectations, as well as company’s business goals
• Drive the day-to-day execution of the strategy by owning the schedule, targets, and overall success of in-game sales, offers, and live events
• Own the roadmap of features and tools needed to grow, innovate and improve live ops of your game, and coordinate their development with relevant stakeholders
• Together with game analysts, conduct quantitative analysis to provide key insights into product performance and uncover opportunities for further engagement and monetization
• Conduct A/B and multivariate tests to optimize game retention, engagement and monetization metrics
• Bring to the team an understanding of best-in-class F2P live ops activities, feature design and monetization mechanics

Requirements

• At least 5 years of experience in free-to-play mobile games
• Demonstrated track record and experience in running and growing a live free-to-play game
• Sound product judgment, ability to formulate live ops strategy and present clear, measurable key results that will lead to achieving business goals
• Hands-on approach and impact-driven focus on constantly pushing game performance and delivering fantastic player experiences
• Deep understanding of economy and monetization design, as well as of engagement drivers in live service games
• Strong quantitative and analytical skills with an emphasis on metrics-driven decision making
• Comfortable taking calculated risks, learning and sharing the lessons learned
• Extensive knowledge of live operations and monetization trends within the free-to-play business model