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Live Support Specialist

Tbilisi, Georgia (On-site)

Live Support Specialist

1 Month ago • All levels • Administrative

About the job

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Job Description

As a Live Support Specialist, you will be responsible for monitoring multiple chat dashboards, handling end-user queries in real-time, and ensuring prompt responses. You will coordinate with Service Managers to inform users about service irregularities and resolve disputes. You will also perform initial technical investigations and provide resolutions to operators, ensuring quality of service from the end-user perspective. This role involves working in shifts, including night shifts, and requires strong communication and problem-solving skills.

Must have:

Secondary Education
Full Professional Proficiency in English
Basic Software Skills (MS Office, Windows)
High Sense of Responsibility
Ability to Fulfill Management Orders
Teamwork Skills
Detail-Oriented
Customer-Oriented
Good Communication Skills

Perks:

Inclusive and Diverse Workplace
Development Oriented Culture
Health Insurance
On-site Gym/Yoga Lessons
Fit Pass with Corporate Service
Privilege Card - Corporate Discounts
Bookboon Access - eBooks, Podcasts, Online Learning

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Company Description

Evolution Georgia was established in 2018 with the aim of becoming one of the biggest and best employers on the market and today it unites 6500+ unique individuals. Our success comes from each EVOlutioneer striving to become just a little bit better, every day. This is how our people drive our EVOlution.

Evolution Georgia is pleased to announce a vacancy for Live Support Specialist position.

Job Description

To monitor multiple Chat dashboards;
To handle end users’ queries in live chat and ensure a prompt response;
To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity;
To resolve any end-users’ disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required;
To sustain discipline in the live chat;
To verify and ensure the quality of operators’ Live casino service from the end user’s perspective;
To perform initial technical investigation basing on the information in Evolution Gaming Back office and systems trained;
To provide resolutions of the investigated cases to the operators if asked by the manager.

Qualifications

Secondary education;
Full professional proficiency in English;
Basic user of standard software applications, including MS Office, Windows, etc.;
High sense of responsibility;
The ability to accurately fulfil the direct management orders and work tasks;
The ability to work in a team;
The ability to work in shifts (including night);
Detail-oriented;
Customer-oriented;
Good communication skills.

Additional Information

We offer:

Inclusive and diverse workplace
Development oriented organizational culture
Health Insurance
On-site Gym / Yoga lessons
Fit pass with corporate service at partner companies
Privilege card - corporate discounts with partner companies
Opportunity to use Bookboon - the world's largest eBook and audio learning publisher (eBooks, Podcasts, Live Virtual Classrooms, Online classes etc.)

If you are interested, please apply by adding your CV in English until November 26, 2024.

For more information please visit our careers page: www.evolutiongamingcareers.com

The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.

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About The Company

Evolution

287 Active Jobs

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.

The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.

Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds.

Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy

Followers must be 18+.

http://gambleaware.co.uk Please gamble responsibly. 🔞

Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.