Middle Support Engineer (JAVA/AWS) (#2583)

Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

• 3+ years JAVA or NodeJS development experience
• Experience with AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
• Knowledge of non-relational databases (DynamoDB)
• Knowledge of RDBMS (MySQL)
• Upper intermediate+ English level

Would be a plus: 

• Experience in technical support (issues troubleshooting)
• Experience with Angular 10+ for UI development
• Knowledge of CI/CD approaches using the AWS toolset

Responsibilities:

• Own support tickets and troubleshooting within the existing tools, and services
• Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
• Quantify an issue’s scope and propose a solution
• Working with internal cross-functional teams to solve technical problems
• Solving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers