Order to Cash Operations Analyst

Skill required: Order to Cash - Cash Application Processing
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The incumbent should have good knowledge of Cash Application lifecycle and will be responsible for • Posting customer payments received via Lockbox, Cash & Wire against open invoices • Ensure timely completion of work allocations related to Cash Application • Manage the daily operations-related communications and interactions with internal & client stakeholders by e-mails and calls. • He/she must have worked in Cash Applications for international clients, and BPO organizations. • Actively participating in client calls and providing required resolution/inputs to leads. • Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.
What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship •Qualifications: • Minimum 3-5 years of Cash Application experience in Finance & Accounting function • BPO experience will be an added advantage but not mandatory • Minimum Bachelor’s degree in Finance Accounting or related field • Good knowledge of the AR Cash Application process. System & applications. • Experience working in SAP Hanna 4 would be preferred and an added advantage. • Sound knowledge of MS Excel & word. • Having advanced Excel knowledge would be an added advantage. Communication & Interpersonal skills • Ability to interact with customers for daily operational activities with client SME • Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails. • Closely work with team lead to drive process/organizational initiative • Must be able to communicate both orally and in writing to with AR Cash Application SMEs
Roles and Responsibilities: • Match payments received from the customers against open invoices • Reduce unapplied and unidentified cash in the process • Follow up with customers and clients for missing remittance advice • Review and respond to customer queries and communicate with customers for further queries • Train new joiners and work closely with SMEs in the process • Help track the process updates and support SMEs in updating SOPs on regular intervals • Raise accurate and on-time queries and take necessary actions on resolutions received • Achieve 100% accuracy & productivity for activities in scope. • Perform quality checks for the team members • Must possess good communication skills both e-mail and oral • Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. • Generate lean ideas and process improvements and deliver improved process controls, productivity, and accuracy.