Platform Operations Manager

• Use your strong knowledge of affiliate marketing and affiliate networks to achieve operational goals
• Write, edit, and oversee the creation of all process documentation for the Platform Ops team
• Work easily and expertly within multiple CMSes and databases
• Access and manage large data sets to communicate team KPIs, recommendations, successes and challenges to senior management
• Provide operational input and direction as it pertains to overall company goals
• Become the expert for all operations that pertain to merchandising and commerce platforms

• Work closely with Product and Engineering to develop and improve all commerce platforms
• Communicate with Product, Partner, SEO, Campaigns and Engineering to make sure all operational needs are met, plus make operational recommendations as needed to appropriate stakeholders. Support operations and merchandising teams through demonstrated knowledge of all platforms and platform operations team responsibilities
• Work with senior leadership to ensure that platform operations functional and technical needs are met as it pertains to company goals
• Collaborate cross functionally with all business units to ensure that all sales and marketing initiatives are operationally solid

• Recruit and hire Platform Operations team members
• Create weekly, monthly, and quarterly goals for the Platform Operations team
• Set achievable, yet challenging team goals to meet all performance initiatives
• Create work schedules and job expectations that achieve company goals
• Provide a supportive and positive working environment that allows team members to exceed goals.
• Conduct regular one on ones with team

• Bachelor’s Degree from an accredited university
• 5+ years of experience in eCommerce, affiliate marketing or product operations
• Experience developing training materials in order to train team members
• Excellent verbal and written communication skills
• Experience working with senior management
• Demonstrated ability to use multiple CMSes and databases that support different websites
• Experience setting up new workstreams for both internal and offshore teams
• Superior organizational skills
• Experience recruiting and hiring
• Experience working with large datasets
• Excellent spreadsheet skills - including functions and formulas
• Strong knowledge of affiliate networks
• Experience creating JIRA tickets that Engineers can easily follow and complete
• A positive influence and natural mentor
• Ability to work nights, weekends and holidays
• Experience working with Sales, SEO, SEM and merchandising teams
• Experience with Tableau and/or Looker
• Proven ability to learn and execute simultaneously while managing multiple projects.

U.S. Equal Employment Opportunity/Affirmative Action Information

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