Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.
In this freelance role, you'll have the flexibility to choose a schedule within the graveyard shift.
Service Duration: The service shall span a period of six months.
Pre-project Training: You shall undergo a paid training as needed prior to participating in the project.
Refresher Training: You shall maintain and update your knowledge by participating in refresher training every X weeks/days without any compensation, as a prerequisite for continuing their services with PTW.
Work Schedule: Your work schedule will be flexible, with graveyard shifts made available for your selection according to your preference. However, you shall agree and understand that the allotment of shifts shall purely be on a first come-first served basis. The schedule will be forecasted on a weekly basis from Sunday to Saturday, inviting all participating freelancers to self-schedule.
Schedule Changes: While the forecasted schedule may undergo minimal changes (additional or removal), you will be notified promptly of any alterations.
Grab Shift: You agree to grab a minimum of 6 to 8 hours daily or a total of at least 30 to 40 hours weekly. The minimum requirement will not apply during periods of low service demand. Such period will be determined at the sole discretion of PTW.
Commencement of the Project: Successful completion of the pre-project training period, and one (1) week nesting period is a must. PTW shall be liable to compensate the Consultant as specified in the payment summary details for services rendered.
You are required to submit a BIR registered service invoice every month (You must be a registered Freelancer/Individual Contractor).
Responsibilities:
Minimum Technical Requirements for this job include:
Ideal candidates must have the following:
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.
We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
8,500+ passionate gamers
650+ top developers and publishers as clients
5.3 million hours QA testing
7 year average client partner tenure
2,500+ LQA titles
PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.
We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.
PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.
The PTW family of brands includes SIDE, 1518 Studios and Entalize