Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Key Accounts Manager

Metro Manila, Philippines (Hybrid)

Key Accounts Manager

2 Months ago • 2-3 Years • Account Management

About the job

2 skills required for this role

Test your skills to join the top 1% applicants for this job

excel

critical-thinking

Job Description

Ninja Van is looking for a Key Accounts Manager with 2-3 years of supervisory experience in logistics or e-commerce. You will be responsible for managing key accounts, ensuring client satisfaction, and providing operational support. Strong communication and problem-solving skills are essential.

Must have:

Supervisory Experience
Logistics/E-commerce
Client Management
Problem Solving

Good to have:

Advanced Excel
CRM Tools
Data Analysis
Project Management

Perks:

Hybrid Work
Client Interaction

Not hearing back from companies?

Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

You will be part of one of Ninja Van's departments - Key Accounts. The objective is to maintain a positive relationship with Ninja Van's clients and cater not only to their day-to-day operational needs but as well as to be a quick-response team that handles situations and escalations as they pop-up. Consider this role as both a vanguard and a firefighter - we are the first people that our clients reach out to, and are in the best position to assist them.

The Lead is responsible for providing support to the assigned marketplace accounts under the Key Accounts (KA) Team. Account Leads under KA are expected to monitor the marketplace accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as the second escalation point for junior and senior associates in handling and resolving more complex issues or concerns. Supervising the junior and senior associates day to day tasks, ensuring compliance, and conducting performance reviews is also part of the account leads’ responsibilities.

Main Duties

- Builds familiarity in the daily needs of the assigned marketplace accounts and/or sushippers, and makes sure they have the data that they need whether it be on a daily, weekly, or monthly basis.

- Understands and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language.

- Executes day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems(e.g. CRM tools, cloud-based, real-time reporting software, mobile apps, other customer portals, etc.) .

- Ensures that processes are followed - but also look into improving these processes -- not just for key accounts but for Ninja Van as a whole.

- Responsible for active shipment monitoring from inbound until delivery and returns, data analysis, project implementation, and process management.

- Managing newly onboarded/existing accounts, ensuring that all client needs are met (Dashboard training, Packaging guideline etc.) and maintaining their good relations as the all-around representative of Ninja Van.

- Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.

- Leads or attends meetings with customer / subshipper/ internal business units independently.

- Functions as the second level escalation point for junior and senior associates involving issues or concerns beyond their area of responsibility or expertise.

- Builds familiarity in all aspects of operations and the overall parcel journey to easily identify causes of service failures, claims, delays, etc.

- Provides support and mentorship to associates in fulfilling program KPIs for subshippers.

- Guides associates in the review of the customers/shippers’ performance to ensure that volume and revenue targets are met.

Others

- Other tasks that may be assigned by the Key Account Manager and Head of Key Accounts

Qualifications

BS/BA Degree in any field
Experience in logistics or e-commerce industries preferred
With at least 2-3 years supervisorial work experience or in the same role / capacity
Proficient in Word, Spreadsheets (Excel/Google Sheets), Presentation tools
Preferred proficiency: Advanced
Customer-oriented - possesses the mindset of understanding customer needs
Proficient in written and oral English and Tagalog
Advanced business writing skills
Critical thinking skills
Quick Learner
Positive with a can do attitude
Flexible and can work on extensive hours when necessary
Open to client visit or outside office meeting when necessary
Willing to work on shifting schedules

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Express Tech Philippines, Inc. (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Submit a job application

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%