Product Operations Associate

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About Pincode:
Pincode is India’s first-of-its-kind local commerce app, revolutionising how local retailers connect with customers. It is built with the vision of empowering neighborhood stores, kiranas, and supermarkets. Pincode bridges the gap between traditional retail and modern e-commerce while preserving the charm of trusted, personalized service.

Overview:
As a Product Operations Manager, you will be the critical link between our product, business, merchant success, and engineering teams. You’ll play a pivotal role in scaling our ERP and app experience across thousands of merchants and customers, ensuring smooth product launches, streamlining feedback loops, and driving continuous improvement.

Role:
This role is individual in nature and the candidate should be able to solve technical queries/problems.
1. Process Checks & Execution:
● Manage workflows for catalog, order management, and debugging issues related to App or POS.
● Work closely with merchants, support, tech and product teams to troubleshoot issues and unblock operational challenges.
● New feature launch testing and product developments.

2. Feedback Loops & Insights:
● Gather product feedback from merchants, ops teams, and customers; prioritize and synthesize it for the product team.
● Use metrics and qualitative feedback to recommend improvements in product usability and performance.

3. Cross-Functional Alignment:
● Be the bridge between product, engineering, ops, and merchant-facing teams.
● Ensure consistent documentation, rollout communication, and alignment across functions.

4. Tooling & Automation:
● Identify manual workflows and work with tech/ops to automate them via tools, dashboards, or process enhancements.

Duties and Responsibilities:
1. Solving Internal Stakeholders Issues/Training the team.
2. Solving Clients Requirements/Identifying feature requirements.
3. Working with the Product, Tech and Ops team in getting new developments executed.
4. Strong analytical skills with comfort in using data tools (e.g., Excel, SQL, Google Sheets).
5. Excellent communication, program management, and stakeholder management skills.
6. Comfortable navigating ambiguity, moving fast, and iterating in real-time.

Eligibility Criteria:
Minimum 1-2 years of relevant work experience.
Candidates with Analytical background would be preferred however not mandatory.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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