Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
Role overview
As our Quality and Insights Manager you will design and implement career development plans for a regional team of Quality Leads/Supervisors, for medium to large-sized programs, ensuring tasks / responsibilities are carried-out effectively and efficiently.
You will be responsible for the final analysis and drafting of recommendations in order to improve the quality of service for the Operations team, generating internal and external client reports on quality related data and tactical execution of the KWS Quality Strategy.
If you're excited about making an impact on the quality and success of our projects, we'd love to have you in our team!
What are we looking for? Our Quality and Insights Manager has a knack for the following skills:
Leadership:
Communication:
Analytics:
Business:
You'd be a great fit for this role if you have:
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits:
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: KWM
Location: APAC, Philippines, Pasig
Area of Work: Player Engagement
Service: Engage
Employment Type: Full-time
Working Pattern: In-Office, Hybrid
At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.