Retail Store Supervisor

Description

• Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve quality of service
• In partnership with the Retail Store Manager, manage inventory, including receiving, stocking and conducting inventory counts
• Monitor assets through accurate inventory management procedures
• Maintain visual and merchandising standards and ensure store cleanliness
• Protect store assets, facilities, and team members by ensuring all team members’ adherence to operational guidelines and standards, compliance with all safety and security policies, the proper functioning and maintenance of store equipment, and performance of all financial transactions
• Manage customer escalations quickly and effectively to positive resolution. Know when to bring in additional resources
• Perform labor forecasting; ensure sufficient floor coverage; scheduling staff as needed for daily, peek and seasonal events
• Process payroll for team members; reviewing all timekeeping records for all employees
• Ensure all relevant information is communicated to store teams daily
• In partnership with the Retail Store Manager, recruit, interview, and select qualified candidates to build a talent pipeline to achieve current and future business and customer service goals
• Develop sales associates to assume increased levels of responsibility
• Assess performance and provide on-going feedback, check-in’s and development plans
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store
• Maintain a safe work environment and ensure ongoing safety training and awareness
• Exemplify and ensure associates comply with all Company policies and procedures

• Proactive and positive attitude; a bias towards action
• Exceptional leadership and interpersonal skills – you are energized by working with people; both guests and your team
• Three or more year’s work experience in retail sales leadership or combination of knowledge, skills and experience
• Ability to handle multiple tasks within a changing, dynamic environment
• Excellent communication skills – verbal and written, and interpersonal skills
• Extraordinary customer service, organizational and time management skills
• Excellent decision-making and problem resolution skills
• Working knowledge of MS Office (Word, Excel and Outlook)
• Ability to work a flexible schedule; evenings, weekends and holidays is required
• Technical proficiency with POS payment services
• Consistently demonstrate enthusiasm and passion for the brand

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.