Risk Operation Analyst - Global Payment - Singapore

About ByteDance ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa. Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. Responsibilities - Perform investigation and analysis on potential fraud cases/trend - Deep drill into case/transaction to identify fraudulent activity such as account take over, payment group fraud, friendly fraud, theft and similar other risks - Discover new fraud trends by analyzing accounts and transaction patterns - Review all alerts from external sources and to ensure that appropriate actions are taken to mitigate fraud - Generate suspicious activity reports and risk management reports for stakeholders - Good understanding of Card scheme dispute rules (e.g. Visa, MasterCard, UnionPay). - Perform investigation and present evidence on chargeback cases, set appropriate representation strategy to decrease financial loss

Minimum Qualifications: - Strong investigative ability, internet research, organizational, and analytical skills - Proactive and passionate toward fraud investigation Preferred Qualifications: - Minimum 3 years of experience in payment risk control and has a good understanding of the international payment industry - Data analysis capability is preferred (e.g. SQL skill), strong logic ability, experience in case analysis and strategy is preferred ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.