Roadside Tyre Dispatcher

Tesla is looking for a Roadside Tyre Van Dispatcher to work on one of the most progressive vehicle brands in the world. We are looking for highly motivated individuals who excel in working with customers in potentially high stress environments and are able to work through urgent situations with precision and speed. Our Tyre Van Dispatcher is the heartbeat of our team’s operation, ensuring that our fleet of technicians are strategically positioned and that their workload is efficiently lined up to create the best customer experience possible. Strong communication is a must, as this person acts as the coordinator between the roadside support team and the Roadside Tyre Team.

Experienced persons may have a background in emergency dispatching, roadside support, and/or high-level customer service type roles. Candidates must be able to thrive in a high energy team environment managing multiple events at once. You will work regularly with our Customer Support team, Roadside Assistance team and Mobile Service teams. You will partner with them to carry out Tesla’s mission of accelerating the world’s transition to sustainable energy by ensuring our customers receive the best service possible in their most sensitive time in ownership, creating lifelong customers and advocates to our brand.

• Provide highest level of verbal and written communication to the Roadside Tyre and Customer Support teams. 
• Coordinate service with Roadside Tyre technicians in urgent and non-urgent situations when needed.
• Work in a creative and pro-active manner to resolve customer flat tyre events using the resources at your disposal.
• Strategically manage our loaner wheel assets to support the roadside tyre team and our roadside partners, ensuring they are placed in areas to efficiently respond to roadside requests.
• Accurately manage job information and requests into dispatch operations and customer relationship management systems.

Expectations

• Ability to multi-task effectively.
• Provide highest level of verbal and written communication.
• Exceptional ability to prioritise and act with urgency where required.
• Strategic Mindset with attention to detail.
• Driven and self-sufficient.
• Responsible for adherence to KPI’s in:
• Response times.
• Event capture rates in region.
• Utilisation rate of resources.
• Payment acceptance and collection.
• Loaner wheel resolution rates.