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Security Operations Centre (SOC) Operator

Brandenburg, Germany (On-site)

Security Operations Centre (SOC) Operator

1 Hour ago • All levels • Cyber Security • Operations • Undisclosed

About the job

8 skills required for this role

Add these skills to join the top 1% applicants for this job

incident-response

excel

communication

innovation

cross-functional

timeline-management

ms-office

team-management

Job Description

Tesla's Global Security team seeks a Security Operations Centre (SOC) Operator for their Gigafactory Berlin. Responsibilities include triaging security reports, coordinating emergency responses, validating alarms, and monitoring security risks. The role involves dispatching personnel, communicating with site contacts and emergency services, managing CCTV video requests, and collaborating with cross-functional partners. The operator will also support the access control program, document incidents, and identify opportunities to improve security processes. Shift work, including nights, weekends, and holidays, is required.

Must have:

Monitor security alarms
Dispatch personnel to incidents
Communicate with emergency services
Manage CCTV video requests
Document incidents and escalate as needed
Support access control program
Excellent communication skills (English)
Police clearance certificate

Good to have:

Experience in dispatch or SOC
Knowledge of access control, surveillance systems
Proficiency in MS Office
Knowledge of disaster management, active shooter response
Additional languages

What to Expect

Tesla is accelerating the world's transition to sustainable energy. Revolutionary strategies and products were developed within a few years and successfully launched on a large scale. This is only possible through extraordinary speed, innovation and efficiency.
Gigafactory Berlin forms the perfect basis for rolling out Tesla's incredible success story in Europe. The most important pillar for this are our employees. Their passion, motivation and engagement ensure that we achieve our goals. We are looking for you to continue and expand this success story together.

What You’ll Do

The Tesla Global Security team want to make a difference, take security seriously and to provide our customers, visitors and employees with guidance and support. Tesla has an outstanding opportunity available for a Security Operations Centre (SOC) Operator to join the Security Team at Tesla. The SOC Operator is responsible for triaging security reports, supporting emergency response coordination, responding to and validating alarms and other security alerts and security risk monitoring and analysis. This position will be based at Tesla’s new Gigafactory Berlin site in Germany.
The Regional Security Operations Centre provides support and coordination to all sites within the EMEA region. This includes coordinating and facilitating the crisis management response to security incidents, regional security risk monitoring and analysis and assisting with alarm monitoring services for Tesla locations across EMEA. The Security Operations Centre troubleshoots and escalates issues with the access control, intrusion detection and fire alarm systems.

What You’ll Bring

• Monitoring of security alarms from Gigafactory Berlin and Tesla sites across EMEA.• Dispatch personnel to incidents as required. • Communicate with site points of contact and emergency services to coordinate incident response.• Assist with CCTV video requests and be able to update requesters in a timely manager. • Coordinate with cross-functional business partners for security response processes.• Properly document every incident that comes into the SOC and escalate to management as needed. • Supporting the access control program in the administration and creation of badges and access requests for Tesla employees. • Support management in identifying opportunities to improve security processes, procedures and technology.• Monitor status of security systems within the SOC scope and escalate issues or recommend improvements.

• Excellent verbal and written communication skills in English. Additional languages are a plus.• Prior experience in dispatch, call center or an SOC environment is preferred. • Hold or ability to obtain a police clearance certificate.• Experience with access control, surveillance, and other security systems.• Proficiency in MS Office programs (Word, Excel, and PowerPoint, Office 365).• Knowledge of the following areas preferred: disaster management, active shooter; personnel management and crisis management.• Proven ability to work creatively and analytically in a problem-solving environment• Able to multi-task in a fast-paced environment and navigate through an ambiguous situations; enjoys challenges• Organized, with solid time management skills and attention to detail.• Shift work will be required, including nights, weekends and Public Holidays.

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