Senior Manager, Guest Communications, MICO26 – Olympic & Paralympic Games

66 Years ago • 4-8 Years • Events

Job Summary

Job Description

The Senior Manager, Guest Communications will oversee guest communications for all Olympic and Paralympic products, crafting a compelling narrative and managing expectations from purchase to post-event. Responsibilities include developing and executing communication strategies, aligning with the IOC and organizing committee, managing team members, creating engaging content (copywriting, editing), and ensuring consistent messaging across all channels. This role demands strong written and communication skills, experience in the travel and hospitality industry, and a keen understanding of global events.
Must have:
  • Manage guest communication strategy
  • Content creation & editing (Italian/English)
  • Experience in travel & hospitality
  • Strategic event planning
  • Excellent communication skills
Good to have:
  • Experience with Olympic Games/Global Events
  • Budget management
  • Translation management

Job Details

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Overall Scope of Role

The role of the Senior Manager, Guest Communications is a key role within the Commercial Experience Team who will oversee the guest communications for all products including IVH, OVH and Overnight packages.  He/she will support the process to bring the Location ‘Olympic story’ to life within the content and written communication. 

This role will work in-market to understand the story we are trying to tell and the details of the entire product portfolio.  He/she will work to provide the correct level of information to the guests with the ultimate goal of providing clear and consistent communication, with culturally sensitive language and a cohesive voice through all the communications.

There will be a key component of copywriting, editing, and proof-reading documents with the key responsibility to inform, excite and manage guest expectations from time of purchase to post-program.  There will also be an extensive level of integration within the digital and technology framework and deliverables.

Essential Functions & Responsibilities

Primary Responsibilities – Olympics and Paralympics

  • Manage the guest communications strategy and execution across the Olympic and Paralympic project.
  • Manage and support team members to align and bring to life the guest communication strategy.
  • Align with the IOC and the organizing committee as needed including management of approvals.
  • Understand the guest journey to create a strategy and plan for all guest communications - ensuring new and interesting information at each step of the process.
  • Build and oversee the guest communication timeline and inclusions map that outlines what information will be shared at what guest touch point.
  • Work in conjunction with the digital/tech and guest registration teams on management of guest information and distribution of guest communication materials.
  • Work in partnership with the Marketing team to ensure the On Location story is brought to life within the guest communications.
  • Align with all function areas and business units across the organization to ensure accurate operational messaging is included within the guest communications.
  • Responsible for copywriting, content creation, and editing for written messaging for all product types with a focus on quality control and version control.
  • Oversee/write copy for decks or presentation, making sure the language and tone is consistent with what needs to be produced.
  • Ideated new and innovative ways to communicate with guests outside of digital and social methods. 
  • Manage RFP process to select a translation company.
  • Oversee translations for all written communication in languages required ensuring the correct tone and considering cultural nuances.
  • Any other written and communication needs as assigned and required.
  • Support and execute all other duties assigned by the team or leadership.
  • Available to assist other workstreams related to Olympics and Paralympics as needed.

Administrative & Other Responsibilities

  • Create presentations and documentation in Microsoft office (PPT, Word, Excel, etc.) or Keynote as needed and assigned. 
  • Develop and implement specific event procedures and systems.
  • Attend meetings, site visits, and venues or events as needed for the wider program management team.
  • Attend meetings and take notes to record updates and next steps.
  • Support the local office as needed with responsibilities and tasks as needed and assigned.
  • Manage timelines and deadlines related to assignments.
  • Translate materials from Italian to English as needed.
  • Participate in brainstorm sessions; research, ideate and provide creative ideas.
  • Manage assigned projects through companies’ project management system.
  • Manage other administrative duties as needed.

Other Duties & Responsibilities

This position is responsible for carrying out managerial responsibilities according to the organization's policies and applicable laws.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Travel

Must be adaptable with work and travel schedule, including both domestic and international destinations. Available to travel for work during holidays, weekends, and key event times.

Qualifications

Required Education and/or Experience, Knowledge, Skills, and Abilities

  • Must have an interest in travel, tours, experiences, experiential marketing and continuously research new concepts, interesting ideas and activations.
  • Bachelor’s Degree in Hospitality, Event Management, Sports Marketing and/or a related field, or equivalent experience preferred.
  • Experience in writing content, editing and proof-reading in Italian and English.
  • Experience in the Travel & Hospitality industry.
  • Experience in strategic thinking and planning events including putting process and best practices in place.
  • Extensive experience with guest services as well as event curation, execution, and/or operations. 
  • Experience with creating presentations in PowerPoint and/or Keynote presentations.
  • Experience in Microsoft office (PPT, Word, Excel, etc. required.
  • Exceptional interpersonal skills with a collaborative style and ability to communicate effectively at all levels including strong oral, written, and presentation skills.
  • Experience managing budgets and processing payments.
  • Strive for ongoing creativity, innovation and new way of planning and executing events.
  • A proven record of accomplishment of strong personal effectiveness in which imaginative, distinctive leadership and initiative have been demonstrated.
  • Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.
  • Ability to live company’s Core Values every day and be a positive team member.
  • Experience with Global Events and Operations including Olympic Games and/or FIFA World Cup and/or other Global Events preferred.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Similar Jobs

NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
4 Months ago
Axon - Deployment Manager

Axon

Denver, Colorado, United States (Remote)
1 Week ago
C1 - Quality Assurance Analyst

C1

(On-Site)
3 Months ago
Fanatics - Recruiting Coordinator

Fanatics

Winona, Minnesota, United States (On-Site)
4 Months ago
Nintendo - Project Specialist, Product Lifecycle Management (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
BrightEdge - Events Manager

BrightEdge

Cleveland, Ohio, United States (Hybrid)
4 Months ago
Nintendo - CONTRACT - Experiential Marketing Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
ByteDance - Event Services Coordinator and Business Development Lead

ByteDance

New York, New York, United States (On-Site)
2 Weeks ago
Netflix - Manager, Ads Marketing - Client Engagement & Audience Development

Netflix

Los Angeles, California, United States (On-Site)
1 Month ago
Fanatics - Casual Store Assistant - St Andrews

Fanatics

St Andrews, Scotland, United Kingdom (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Koniag Government Services - FOIA Analyst

Koniag Government Services

Goa, India (On-Site)
5 Months ago
PwC - IN-Senior Associate__SAP GRC_ITRA_Advisory_  Gurgaon/Mumbai/Bangalore

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
Definitive Healthcare - Commercial Operations Analyst

Definitive Healthcare

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Neostella - Paralegal

Neostella

Colombia (On-Site)
2 Months ago
Nintendo - Intern - Communications

Nintendo

Redmond, Washington, United States (On-Site)
3 Months ago
Aristocrat Gaming - Licensing Supervisor

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
2 Months ago
PwC - Strategy and Operations Consultant, Associate

PwC

Bangkok, Bangkok, Thailand (On-Site)
4 Months ago
LeoVegas - GDPR & Complaints Specialist Dutch Market

LeoVegas

Sliema, Malta (On-Site)
4 Months ago
The Walt Disney Company - Platform Distribution Sales Coordinator Intern, Summer 2025

The Walt Disney Company

Burbank, California, United States (On-Site)
2 Weeks ago
Onward Search - Instructional Design Specialist

Onward Search

San Antonio, Texas, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Milan, Lombardy, Italy

Marvell - Analog Design junior

Marvell

Pavia, Lombardy, Italy (On-Site)
3 Months ago
Zuru - Junior C++ Software Engineer

Zuru

Modena, Emilia-Romagna, Italy (Hybrid)
4 Months ago
ION - Microsoft System Engineer, Italy

ION

Italy (Hybrid)
4 Months ago
ION - Senior Risk Analyst, Italy

ION

Milan, Lombardy, Italy (On-Site)
4 Months ago
ION - Senior C++ Developer, Italy

ION

Milan, Lombardy, Italy (On-Site)
4 Months ago
PwC - Technology Consultant Digital Innovation - Milano [DIG]

PwC

Milan, Lombardy, Italy (On-Site)
4 Months ago
Keywords Studios (Player Support) - Support Bar Analyst (IT Help Desk)

Keywords Studios (Player Support)

Cinisello Balsamo, Lombardy, Italy (On-Site)
6 Months ago
Edgemony - Consultant - SAP S/4 HANA

Edgemony

Italy (Remote)
4 Months ago
ION - Senior UX Designer -  Italy

ION

Milan, Lombardy, Italy (On-Site)
4 Months ago
ION - Senior Security Architect

ION

Milan, Lombardy, Italy (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Events Jobs

On Location - Sr. Coordinator - Design, Production & Hospitality

On Location

Raleigh, North Carolina, United States (Hybrid)
2 Months ago
ByteDance - Event Services Coordinator and Business Development Lead

ByteDance

Los Angeles, California, United States (On-Site)
2 Weeks ago
Fanatics - Casual Store Assistant - St Andrews

Fanatics

St Andrews, Scotland, United Kingdom (On-Site)
4 Months ago
Riot Games - Competitive Operations III

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago
The Pokemon Company International - Contracts Specialist (Premier Events and Organized Play)

The Pokemon Company International

Bellevue, Washington, United States (Hybrid)
3 Months ago
Fanatics - Aston Villa, Sales Assistant (Match Day)

Fanatics

Birmingham, England, United Kingdom (On-Site)
4 Months ago
On Location - Manager, Hospitality Product & Inventory

On Location

Milan, Lombardy, Italy (On-Site)
1 Month ago
Sporty Group - BG Global Events Coordinator

Sporty Group

Bulgaria (Remote)
3 Months ago
Ubisoft - International Events Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
2 Weeks ago
Fanatics - Match Day Supervisor (Casual Worker) - Wembley, FA Store

Fanatics

Wembley, England, United Kingdom (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

On Location is a global leader in premium experiential hospitality. We offer official ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of Endeavor, a global sports and entertainment company. On Location is an equal opportunity employer, committed to a inclusive workplace environment. Visit onlocationexp.com/careers to explore.

Raleigh, North Carolina, United States (On-Site)

Raleigh, North Carolina, United States (On-Site)

Los Angeles, California, United States (Hybrid)

Raleigh, North Carolina, United States (On-Site)

New York, New York, United States (Remote)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by On Location

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug