Operations Event Coordinator

2 Months ago • 3 Years + • Events

Job Summary

Job Description

Onward Search is seeking an Operations Event Coordinator for a 6-month contract (with potential extension) for a Fortune 500 fintech client. The fully remote role involves managing the JIRA ticketing service desk for all event inquiries, responding to requests, escalating issues, and maintaining documentation. Responsibilities include providing operational support for event initiatives, acting as the primary point of contact for employee hotel reservations (managing rooming lists, coordinating with hotels, handling adjustments), delivering high-touch support to employees regarding RSVP and hotel processes, partnering with hotels and internal teams, and developing standardized responses for common lodging questions. The ideal candidate will have 3+ years of experience in event planning and operational support roles, excellent communication skills, strong organizational abilities, and proficiency in Jira, Slack, and Google Workspace.
Must have:
  • 3+ years event planning experience
  • Operational support experience
  • Exceptional attention to detail
  • Excellent communication skills
  • Proficiency in Jira, Slack, Google Workspace
Perks:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefits
  • Learning & Education Reimbursement
  • Ongoing Training & Development

Job Details

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Operations Event Coordinator for a Fortune 500 fintech client.  Company culture fosters a collaborative and respectful environment where innovation is encouraged.

Our direct Fortune 500 client is looking for someone to join the Events team to own and manage the JIRA TICKETING service desk for all events inquiries, responding to requests, escalating issues as needed, and maintaining up-to-date documentation on standard procedures.

This is a 6 – month contract + extension. The team is located in California, and the role is fully remote. Onward Search provides benefits for 40 hour work week and weekly paychecks (W2) for duration of the contract.

Operations Event Coordinator Responsibilities: 

  • Provide general operational support for event initiatives, including event coordination, employee experience enhancements, and logistical support.
  • Act as the primary point of contact for employee hotel reservation requests and modifications for offsite events. This includes managing rooming lists, coordinating with hotels on room block availability, handling reservation adjustments and last-minute changes, and ensuring compliance with company policies.
  • Deliver exceptional, high-touch support to employees navigating the Offsite program's RSVP and hotel processes, proactively addressing concerns and providing clear communication.
  • Partner with hotels, internal teams, and the event team to ensure accurate rooming lists, confirmation details, and seamless check-in experiences.
  • Develop and maintain standardized responses and resources for the team to efficiently address common employee lodging questions.

Operations Event Coordinator Requirements: 

  • 3+ years of experience in event planning
  • Experience in operational support roles, such as event logistics, hotel room block management, or travel coordination.
  • Exceptional attention to detail and ability to manage complex tasks and last-minute changes effectively.
  • Excellent written and verbal communication skills with a customer-centric approach.
  • Ability to thrive in a fast-paced environment, managing multiple requests while maintaining strong organizational skills.
  • Proficiency in Jira, Slack, Google Workspace, and other relevant project management tools.

Perks & Benefits: 

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development
  • *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Operations Event Coordinator opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

This position has an application deadline of February 25, 2024. 







 

Employer Details:

  • Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  • Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
  • Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
  • Onward Search is a drug-free workplace.
  • Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.

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