Manager, Ticket Operations - FIFA World Cup 26™

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

POSITION OVERVIEW:

The Manager of Ticket Operations for FIFA World Cup 26™ is a key collaborative role responsible for developing and executing strategic ticketing plans to ensure seamless event operations. This position involves managing ticket inventory, pricing structures, and the entire ticketing process from planning to post-event reporting. The role requires close coordination with senior leadership, internal teams, and external partners to align ticketing strategies with organizational goals, optimize operational efficiency, and enhance customer experience.

KEY RESPONSIBILITIES:

• Lead the development and execution of strategic plans for ticket scaling, inventory allocation, pricing structures, and financial settlements.

• Collaborate with senior leadership to align long-term ticketing strategies with organizational goals.

• Direct ticketed event programming and maintenance through FIFA and On Location’s primary ticketing provider platform.

• Ensure flawless execution of the entire ticketing process, from strategic planning to post-event settlement and reporting.

• Optimize and maintain the ticketing database and CRM solutions to enhance sales, service, reporting, and operational efficiency.

• Oversee entry scanner programming and operations to ensure seamless entry processes.

• Coordinate with stadium operations and security teams to manage crowd control and swiftly resolve any ticketing issues on event days.

• Provide real-time leadership and troubleshooting for ticketing-related concerns.

• Spearhead communications with event promoters and ticket providers on event builds, pricing, inventory, premium packages, and other essential needs.

• Collaborate with internal teams (finance, accounting, legal, analytics) and external partners to ensure seamless event ticketing operations.

• Serve as the primary contact for sales, service, and technical issues related to ticketing.

• Communicate effectively with stakeholders on all access control hardware and software matters.

• Cultivate strong relationships with international stakeholders, including FIFA officials and global ticketing partners.

• Oversee all aspects of ticket operations on match days, ensuring a smooth experience for all attendees.

QUALIFICATIONS:

• Experience: At least 5-7 years in ticket operations or a related field; experience with primary ticketing software is essential.

• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).

• Education: Bachelor’s degree in Sport Management, Business Administration, or a related field.

• Strong interpersonal and communication skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Excellent problem-solving and critical thinking abilities.

• Willingness to work flexible hours, including evenings, weekends, and holidays.

• Experience working in an international context, understanding diverse cultural and operational practices.

ADDITIONAL COMPETENCIES:

• Fluency in multiple languages a plus, particularly Spanish, and French.

• Crisis management skills, able to manage high-pressure situations and make quick decisions that align with both strategic objectives and operational needs.

• Adaptability and flexibility, with the capacity to respond swiftly to changes in the market or operational challenges.

• Strong project management skills, capable of overseeing multiple projects simultaneously and delivering results on time and within budget.

• Customer-centric mindset, ensuring that all ticketing operations enhance the fan experience and meet the expectations of a diverse, global audience.

PERSONAL ATTRIBUTES:

• High ethical standards and integrity, reflecting the values and spirit of the FIFA organization.

• Innovative and creative thinking, to continuously improve and redefine ticketing practices and customer engagement.

• Detail-oriented, with a focus on precision and accuracy in all aspects of ticketing and event operations.

• Resilience and endurance, with the stamina to manage long hours and intense work schedules, especially during the event planning and execution phases.

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Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.