Veeam Backup Engineer for Microsoft Office 365

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business.

Your tasks will include:

• Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
• Acting as a technical focal point in relationships to fellow IT Professionals
• Researching and troubleshooting customer problems and inquiries
• Updating and working assigned cases in a timely manner
• Contributing to documentation to build Veeam’s knowledge base
• Documentating of all customer interactions accurately and within SLA in our CRM tool
• Contributing to documentation to build Veeam’s knowledge base
• Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies

 What we expect from you:

• Fluent English (reading/writing/speaking)
• Previous troubleshooting/administration experience is required
• Familiarity with at least some of the following areas: Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration)
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment.

We offer:

• Private medical insurance for you, one adult dependent, and your children
• Meal tickets
• Private pension plan
• Life insurance
• Vision reimbursement
• Annual leave and additional vacation days based on tenure
• Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of Romania, Veeam reserves the right to refuse to consider the application for a job.

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