Field Service Technician I

1 Week ago • All levels • Administrative

Job Summary

Job Description

The Field Service Technician I will install, upgrade, and perform maintenance procedures on AGS casino gaming equipment. Responsibilities include preventative maintenance, troubleshooting service incidents, completing detailed reports, and providing excellent customer service to both internal and external clients. The role involves managing inventory, adhering to safety protocols, and participating in a weekly on-call rotation. The ideal candidate possesses basic knowledge of AC/DC electronics and computer networking, strong computer skills (Microsoft Office Suite), and the ability to obtain licensing through the Nevada Gaming Control Board (or other relevant jurisdictions).
Must have:
  • Install and maintain gaming equipment
  • Troubleshooting skills
  • Customer service excellence
  • Basic AC/DC electronics knowledge
  • Computer networking knowledge
  • Valid driver's license
Good to have:
  • Gaming experience
  • Microsoft Office Suite proficiency
Perks:
  • $1500 Sign-on bonus
  • Work with latest gaming equipment
  • Growth potential
  • Hands-on work

Job Details

Job Description

$1500.00 Sign on bonus!!!
šŸŽ° Join the Game: Become a Field Service Technician at AGS! šŸŽ° 
 
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do:
 
šŸ›  Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
šŸ”§ Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
šŸ“ Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
šŸ† Customer Service Champion: Provide ā€œbest-in-the-businessā€ service to our customers…internal and external.
⚔ Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
šŸ“¦ Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
ā° On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
šŸ›” Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:
 
šŸ« Education: High School diploma or GED
šŸš— License to Drive: A valid driver’s license, vehicle insurance
šŸ’» Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
šŸ–§ Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
šŸ›  Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
šŸ“… Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
šŸ“œ Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
šŸš— Adventure Awaits: Traveling to the different casinos and customers in your territory
šŸ“ˆ Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
šŸ’» Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
šŸ›  Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:
 
šŸ‘Ÿ You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
šŸ’Ŗ Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
 

Similar Jobs

Lionsgate Games - Coordinator, Domestic FAST Channels Operations

Lionsgate Games

Santa Monica, California, United States (On-Site)
• 1 Week ago
Sphere Entertainment Co - Box Office Supervisor (Full-Time)

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
• 4 Months ago
Casumo - AML Officer

Casumo

Malta (Hybrid)
• 4 Weeks ago
Trackman - Sales Representative - Netherlands

Trackman

North Holland, Netherlands (Hybrid)
• 3 Months ago
Bungie - Contract Marathon Associate Marketing Manager

Bungie

(Hybrid)
• 6 Days ago
SKYDANCE - Executive Assistant to President, Global Business Affairs & International

SKYDANCE

Santa Monica, California, United States (On-Site)
• 3 Months ago
The Walt Disney Company - Veterinary Technician

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
• 1 Week ago
Evolution - Equipment Manager

Evolution

MedellĆ­n, Antioquia, Colombia (On-Site)
• 10 Months ago
ION - System Engineer Control Room, Italy

ION

Parma, Emilia-Romagna, Italy (Hybrid)
• 5 Months ago
Evolution - Office Coordinator

Evolution

MedellĆ­n, Antioquia, Colombia (On-Site)
• 8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

On Location - Sr. Coordinator, Sales Partners - FIFA World Cup 26ā„¢

On Location

New York, New York, United States (On-Site)
• 3 Weeks ago
AGS - American Gaming Systems - Field Service Lead

AGS - American Gaming Systems

Alabama, United States (On-Site)
• 1 Month ago
Realtime - Business Development Executive / Executive Producer

Realtime

United Kingdom (Remote)
• 4 Weeks ago
ByteDance - HR Operations Specialist (Third-Party Contractor)

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 1 Month ago
PwC - IN_Associate_SmartCitiesGIS _Cities_Advisory_Ahmedabad

PwC

Ahmedabad, Gujarat, India (On-Site)
• 4 Months ago
Amber - Talent Acquisition Intern

Amber

Guadalajara, Jalisco, Mexico (Remote)
• 6 Days ago
Trackman - Customer Service Agent

Trackman

BogotĆ”, Bogota, Colombia (On-Site)
• 2 Weeks ago
Balbix - Technical Writer

Balbix

Gurugram, Haryana, India (On-Site)
• 5 Months ago
Samsung Semiconductor - Contract Administrator

Samsung Semiconductor

San Jose, California, United States (Hybrid)
• 1 Month ago
Tencent - Office Operations Specialist

Tencent

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Nashua, New Hampshire, United States

Thatgamecompany - Technical Game Designer

Thatgamecompany

United States (Remote)
• 6 Days ago
Saama Technologies,  Inc  - Principal, Client Partner (LifeScience) - Midwest

Saama Technologies, Inc

Chicago, Illinois, United States (Remote)
• 6 Days ago
DraftKings - Operations Associate

DraftKings

Reynoldsburg, Ohio, United States (On-Site)
• 2 Months ago
The Walt Disney Company - Sr Software Engineer

The Walt Disney Company

Glendale, California, United States (On-Site)
• 2 Months ago
Intrepid Studios,  Inc  - Don’t see your position posted? Convince us why you’d be a great hire!

Intrepid Studios, Inc

San Diego, California, United States (On-Site)
• 4 Months ago
Epic Games - Knowledge Manager

Epic Games

Cary, North Carolina, United States (On-Site)
• 2 Months ago
ByteDance - Backend Software Engineer, Global E-commerce Open Platform

ByteDance

San Jose, California, United States (On-Site)
• 1 Week ago
Patreon - Creator Strategy & Operations Manager

Patreon

San Francisco, California, United States (Hybrid)
• 5 Days ago
Canva - Revenue Accounting Manager, Online Sales

Canva

Seattle, Washington, United States (Remote)
• 2 Weeks ago
Warner Bros Games - Lead UX Researcher

Warner Bros Games

Bellevue, Washington, United States (Hybrid)
• 2 Weeks ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Universal Music - Universal Music Group 2025 Summer Internship Program: Brand & Label Opportunities

Universal Music

Nashville, Tennessee, United States (On-Site)
• 1 Week ago
Nintendo - Brand Ambassador - Dallas, TX (Part-Time)

Nintendo

Dallas, Texas, United States (On-Site)
• 4 Months ago
The Walt Disney Company - Sr IAM Platform Engineer

The Walt Disney Company

Orlando, Florida, United States (On-Site)
• 1 Month ago
Universal Music - Manager, Artist Royalties

Universal Music

Los Angeles, California, United States (On-Site)
• 1 Month ago
The Walt Disney Company - Associate Sourcing Specialist

The Walt Disney Company

Kowloon, Hong Kong (On-Site)
• 1 Month ago
Nintendo - Senior Systems Engineer

Nintendo

Redmond, Washington, United States (Hybrid)
• 9 Months ago
ION - Technical Support Analyst - 5943

ION

Woking, England, United Kingdom (On-Site)
• 5 Months ago
ByteDance - Relational Database Intern (Data Tech Infra)

ByteDance

San Jose, California, United States (On-Site)
• 1 Week ago
Capcom - Manager, Payroll & Benefits

Capcom

San Francisco, California, United States (Hybrid)
• 1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.


Oklahoma City, Oklahoma, United States (On-Site)

Georgia (On-Site)

Nevada, United States (On-Site)

Oklahoma, United States (On-Site)

Australia (On-Site)

Georgia (On-Site)

Davis, Oklahoma, United States (On-Site)

Michigan, United States (On-Site)

Alabama, United States (On-Site)

View All Jobs

Get notified when new jobs are added by AGS - American Gaming Systems

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug