Sales Advisor

2 Months ago • All levels • Business Development

Job Summary

Job Description

Tesla is seeking a Sales Advisor/Consulente Commerciale in Bolzano, Italy. The role involves guiding customers through the purchase of Tesla vehicles, providing expert product knowledge, understanding customer needs, and creating personalized solutions. Responsibilities include educating customers on Tesla's technology and benefits, managing the sales process (financing, trade-ins, delivery), exceeding sales targets, collaborating with the team, and ensuring accurate record-keeping. The ideal candidate will be passionate about Tesla's mission, possess excellent communication skills, and be able to work effectively in a fast-paced environment.
Must have:
  • Product expertise
  • Excellent communication
  • Customer relationship building
  • Sales process management
  • Meeting sales targets
  • Teamwork
  • Attention to detail
  • Valid driving license

Job Details

What to Expect

In qualità consulente di vendita, giocherai un ruolo fondamentale nell'aiutare i clienti nel loro percorso verso la proprietà di un veicolo Tesla. Sarai un esperto di prodotto appassionato della missione di Tesla e in grado di comunicare ai potenziali clienti tutti i vantaggi di possedere una Tesla. Lavorerai con i clienti per comprendere le loro esigenze, istruirli sui veicoli Tesla e guidarli attraverso il processo di vendita per garantire che prendano una decisione informata.

Avari una determinazione implacabile per avere successo e sarai guidato dalla missione di Tesla per accelerare la transizione del mondo verso l'energia sostenibile. Farai parte di un team di vendita e consegna più ampio che lavora in modo stretto e flessibile su tutte le attività. Ci si aspetta che tu collabori frequentemente e mostri una mentalità di squadra per raggiungere obiettivi di vendita e consegna. 


What to expect

As a Sales, you will play a critical role in helping customers on their journey to ownership of a Tesla vehicle. You will be a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla to potential customers. You will work with customers to understand their needs, educate them about Tesla vehicles, and guide them through the sales process to ensure they make an informed decision.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What You’ll Do
  • Diventare un esperto/a di prodotto sui veicoli e le tecnologie Tesla e rimanere aggiornato sugli ultimi sviluppi e tendenze
  • Comprendere le esigenze e le preferenze di ciascun cliente e fornire una soluzione personalizzata che soddisfi le sue esigenze
  • Fornire informazioni dettagliate e trasparenti sui vantaggi di possedere un veicolo Tesla, inclusi i costi di ricarica e manutenzione, l'impatto ambientale e l'esperienza di guida
  • Guidare i clienti attraverso il processo di vendita, comprese le opzioni di finanziamento, le permute e le tempistiche di consegna
  • Essere un consulente di fiducia per i clienti per rispondere a qualsiasi domanda che possano porti e affrontare eventuali dubbi o obiezioni che potrebbero sollevare
  • Fornire un'esperienza cliente eccezionale che superi le loro aspettative e costruire con loro una relazione a lungo termine
  • Raggiungere o superare gli obiettivi di vendita e le metriche delle prestazioni
  • Lavorare in collaborazione con altri membri del team Tesla per garantire un'esperienza cliente senza soluzione di continuità

Mansioni generali:  

  • Lavorare con una mentalità flessibile per supportare le esigenze di vendita e consegna in tutto il team.  
  • Garantire che i dettagli del cliente e tutte le azioni siano accuratamente tracciati e aggiornati nei nostri sistemi interni 
  • Eseguire e condividere le best practice con e attraverso la tua sede Tesla. 
  • Istruire i clienti sull'intero ecosistema Tesla e su tutte le soluzioni disponibili per soddisfare le loro esigenze  
  • Per quanto riguarda le procedure di Tesla, eseguire tempestivamente gli incarichi amministrativi di vendita, tra i quali la stipula del contratto, la finanza e lavorare in stretta collaborazione con le parti interessate per portarle a termine  
  • Gestire eventuali mansioni aggiuntive per supportare esigenze aziendali più ampie 

 

What you’ll do

  • Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
  • Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
  • Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
  • Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
  • Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
  • Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
  • Meet or exceed sales targets and performance metrics
  • Work collaboratively with other members of the Tesla team to ensure a seamless customer experience

General duties:  

  • Operate with a flexible mindset to support sales and delivery needs across the team  
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems 
  • Execute on and share best practices with and across your Tesla location 
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done  
  • Manage any additional duties to support wider business requirements 
What You’ll Bring
  • Passione per la missione e i prodotti Tesla e desiderio di condividerla con gli altri
  • Ottime doti comunicative e capacità di costruire rapporti con i clienti
  • Capacità di spiegare argomenti complessi ai clienti in termini semplici
  • Concentrarsi sull'educazione e sulla comprensione delle esigenze dei clienti
  • Capacità di lavorare in un ambiente frenetico e ad alta pressione e dare la priorità a più attività e scadenze
  • Grande attenzione ai dettagli e capacità organizzative
  • Capacità di lavorare in modo indipendente e come parte di un team
  • Comprensione della lingua inglese e comunicazione tramite essa quando necessario
  • Patente di guida valida

In Tesla, crediamo che il possesso di un veicolo Tesla non riguardi solo il trasporto, ma anche il cambiamento e l'impatto positivo sul mondo. In qualità di consulente, avrai l'opportunità di aiutare i clienti nel loro percorso verso la proprietà di una Tesla e mostrare perché è la scelta giusta per loro. Se sei appassionato di veicoli elettrici e vuoi fare la differenza, ti invitiamo a candidarti per questa entusiasmante opportunità.

 

What you’ll bring

  • Passion for Tesla's mission and products, and a desire to share this with others
  • Excellent communication skills and the ability to build rapport with customers
  • The ability to explain complex topics to customers in simple terms
  • Focus on educating and understanding customers' needs
  • Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
  • Strong attention to detail and organizational skills
  • Ability to work independently and as part of a team
  • Understands English language and communicate in it when needed
  • Valid driving license

At Tesla, we believe that owning a Tesla vehicle is not just about transportation, but about driving change and making a positive impact on the world. As Advisor, you will have the opportunity to help customers on their journey to ownership of a Tesla, and show them why it's the right choice for them. If you are passionate about electric vehicles and want to make a difference, we encourage you to apply for this exciting opportunity.

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