Sportsbook Operations - Merchandising Associate

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We are building upon our leading US sports brand to grow our Sportsbook Operations group! Join our team as a Sportsbook Operations Associate, and you will play a central role in running the day-to-day operations of a rapidly scaling part of our business. If you enjoy working within a fast-paced, highly dynamic environment, we think you’ll love it here.

What you’ll do as a Sportsbook Operations Associate:

• Solve complex sportsbook operations problems with a combination of analytical skills, creativity, and sports/sports-betting expertise.

• Aid our promotion redemption efforts by writing clear and concise SQL code

• Run processes to support quality assurance, problem escalation, and competitor tracking.

• Work on internal tools and reporting needs for the Operations team.

• Manage the efficient execution and fulfillment of various promotions and pools.

• Work cross-functionally with various teams to improve customer experience and support analysis frameworks to measure sportsbook initiatives.

• Work with our Content and Trading teams to ensure the delivery of market-leading Sportsbook offerings for state and region-specific promotional campaigns.

• Maintain a database of promotions to assist in monitoring and recapping high-value promotions.

What you’ll bring:  

• You have a customer-focused view and a strong understanding of what the Sportsbook customer wants.

• Strong interpersonal and communication skills with the ability to work independently as part of a fast-growing team.

• Data-driven, strategic mindset, and strong attention to detail, with a deep understanding of the Sportsbook industry.

• Proficiency in Microsoft Office (Excel) and G-Suite (G-Sheets).

• At least 1 year of SQL experience

• Bachelor’s degree in Mathematics, Statistics, Computer Science, Business Analytics, or another relevant discipline 

• Ability to write out communication in Spanish strongly preferred

• Due to the nature of the sporting calendar, this position will regularly include early morning, evening, and weekend shifts, which consist of five days of work with two days off.

#LI-AH1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.