Senior Professional Services Sales Representative

1 Month ago • 5 Years +

Job Summary

Job Description

As a Senior Professional Services Sales Representative, you will be responsible for building and maintaining relationships with clients and prospects. You'll manage leads, drive sales, and provide ongoing support. Responsibilities include understanding client needs, collaborating with internal teams, and ensuring successful product and service implementation. The role combines sales, customer service, project management, and technical expertise to elevate the client experience.

Must have:

5+ years in a customer-facing role
Strong understanding of client needs and technical concepts
Excellent communication and interpersonal skills
Proficient in organizational and CRM skills
Solution-oriented with strong problem-solving skills

Good to have:

Experience in Professional Services or Client Success
Technical certifications (e.g., ITIL, PMP)
Familiarity with Progress OpenEdge

Perks:

Medical, dental, vision, life & disability, and financial benefits
Tuition Reimbursement program
Flexible paid vacation time
Paid day off for your birthday, and company holidays
Employee Assistance Program (EAP)

13 skills required

13 skills required for this role

Add these skills to join the top 1% applicants for this job

asana

jira

data-visualization

aws

data-analytics

salesforce

communication

forecasting-budgeting

saas-business-models

talent-acquisition

organisational-skills

problem-solving

team-management

Job Details

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Professional Services Sales Representative, working from your home office and traveling in North America.

We’re seeking a motivated sales professional skilled in closing deals with executive-level decision-makers and delivering high-quality services in a fast-paced, competitive environment. As a Professional Services Sales Representative, you’ll collaborate closely with clients, internal teams, and external IT partners to understand client needs, drive satisfaction, and ensure the successful implementation of products and services. This role blends sales, customer service, project management, and technical expertise to elevate the client experience.

In this role, you will:

Relationship Building: Build and maintain strong relationships with prospects, clients, and business leaders to meet sales targets.
Lead Management: Use strategic multi-touch processes to identify, convert leads, and manage the full sales cycle.
Sales Forecasting: Forecast sales accurately to support strategic planning and adjust strategies based on industry trends.
Client Onboarding: Guide clients through onboarding and provide ongoing support, troubleshooting, and best practice guidance.
Issue Resolution: Coordinate with internal teams to resolve client issues and ensure smooth service delivery.
Custom IT Solutions: Collaborate with technology experts to create customized IT solutions, focusing on recurring revenue.
Project Management: Oversee client projects, managing timelines, progress, and communication between clients and internal teams.
Client Reviews: Conduct regular check-ins and business reviews, identifying upselling opportunities to enhance client satisfaction.
Training and Support: Deliver training and hands-on support to maximize product and service value for clients.
CRM Management: Maintain detailed CRM records, generate performance reports, and suggest improvements based on client feedback and industry trends.

Your background:

Bachelor’s degree in business, IT, or related field (or equivalent experience).
5+ years in a customer-facing role, preferably in technology or professional services, with experience in SaaS, IT services, or similar solutions.
Strong understanding of client needs, technical concepts, and project management best practices.
Fluent in English with excellent communication and interpersonal skills to build client rapport.
Proficient in organizational skills, managing multiple priorities, and using project management and CRM tools (e.g., Jira, Asana, Salesforce).
Solution-oriented with strong problem-solving skills, technical aptitude, and the ability to work both independently and as part of a team.

Additionally, it would be beneficial if you have:

Previous experience in a Professional Services or Client Success role.
Technical certification or knowledge in relevant fields (e.g., ITIL, PMP, AWS, Microsoft certifications).
Familiarity with Progress OpenEdge (ABL and database) analytics tools, data visualization, and reporting platforms.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.  

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: 

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Apply now!

#LI-remote