Service Advisor

Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. 

This role is open in both Mumbai and Delhi

·         Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

·         Return missed phone calls, email within shortest possible time

·         Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

·         Accurately record issues and data into system. Attention to detail critical

·         Conduct Transactions w/ system; walk customer through correction and provide summary.

·         Communicate estimated completion time, regular updates and follow through on each customer vehicle.

·         Coordinate the detail of every vehicle prior to delivery.

·         Coordinate the delivery time or pick up with each customer.

·         Follow up with Customer on services provided; ensure they are satisfied with the work performed.